No Help for Hacked Acc?

i send a ticket cuz my acc is hacked ... and they say..

[1.1] Account Responsibility
It is the responsibility of the account holder to ensure that the information used to create the account remains remembered and confidential by the creator of the account. This information may include, but is not limited to; The Login ID information, The Registration Email and the Security Question and Answer. Z8Games takes no responsibility to prove ownership of the account if this information is voluntarily transmitted to other people. Additionally, Z8Games will never ask any user for their Account Password.


i dont give a **** my acc.. i had a keylogger or what ever... but no help? i spend more than 700 Euros but no help... rly nice -.-