Bought 50k ZP, did not reward me, used $42.99
Hello. I will explain my circumstances.
I've had this verizon wireless rebate card since Janurary and decided to use it to buy some ZP. Having $50 on the rebate card, I decided to buy 50k ZP knowing it was only $42.99.
I logged in, click Deposit, clicked on the Clickandbuy radio button and clicked buy now for 50k ZP for $42.99. After logging in to ClickandBuy.com, I chose the 'Pay with credit card' option and filled out my information. After putting in my rebate's card's information, it said that the transaction was not complete.
So, I tried using buddyshops. I went back, clicked the buddyshops radio button, clicked buy now for 50k ZP for $42.99 and clicked the moneybookers.com option. I hit continue and filled out my information for this site. I get a 'Transaction failed' saying the payment/transaction was declined by my card. I clicked Please Try Again and chose my card again, put in my CVC code, clicked Confirm, and got a "This transction have been processed!".
Proof: (https://www.buddiepay.com/BPGateWay/return.aspx)
( http://i45.tinypic.com/wu5wmu.jpg - The reason it's in the 'big/maximized' window is because I accidentally closed it thinking it would fail again because it failed the first time. Also, the red box is due to my editing. I blurred out my bookmarks for personal reasons.)
In addition to proof from the purchase site, you can call #8997 or (#VZWR for verizon phones) or go to www.verizonwireless.com/rebates and log in using my rebates card information to see the balance on the card (I must first make sure you* are a z8games representative/admin). After calling, it says that my balance is $7.01. ($50.00 - $42.99 = $7.01)
Now, I checked my ZP points and still saw that I had 474 ZP points (old).
Since I did not get my 50k ZP, I decided to use my 'real' debit card by Bank of America.
Here is my proof of transaction for this purchase.
( http://i50.tinypic.com/106zm6x.jpg )
I've included the date as well to match with the transaction date.
From this, we see that my 'first' transaction was complete yet I was not rewarded 50k zp.
From the 'second' transaction (through Bank of America), my transaction was complete and I was rewarded 50k zp.
( http://i47.tinypic.com/2s91th0.jpg )
Here shows my 50k zp added (with my previous 474) and not 100k zp like it should be.
What I am requesting is either or all of the following:
- An addition of 50k ZP to my account OR a refund to my verizon wireless rebates card
- To speak with a z8games representative (via phone, email, internet chat, in-game meeting, etc.)
I've had this verizon wireless rebate card since Janurary and decided to use it to buy some ZP. Having $50 on the rebate card, I decided to buy 50k ZP knowing it was only $42.99.
I logged in, click Deposit, clicked on the Clickandbuy radio button and clicked buy now for 50k ZP for $42.99. After logging in to ClickandBuy.com, I chose the 'Pay with credit card' option and filled out my information. After putting in my rebate's card's information, it said that the transaction was not complete.
So, I tried using buddyshops. I went back, clicked the buddyshops radio button, clicked buy now for 50k ZP for $42.99 and clicked the moneybookers.com option. I hit continue and filled out my information for this site. I get a 'Transaction failed' saying the payment/transaction was declined by my card. I clicked Please Try Again and chose my card again, put in my CVC code, clicked Confirm, and got a "This transction have been processed!".
Proof: (https://www.buddiepay.com/BPGateWay/return.aspx)
( http://i45.tinypic.com/wu5wmu.jpg - The reason it's in the 'big/maximized' window is because I accidentally closed it thinking it would fail again because it failed the first time. Also, the red box is due to my editing. I blurred out my bookmarks for personal reasons.)
In addition to proof from the purchase site, you can call #8997 or (#VZWR for verizon phones) or go to www.verizonwireless.com/rebates and log in using my rebates card information to see the balance on the card (I must first make sure you* are a z8games representative/admin). After calling, it says that my balance is $7.01. ($50.00 - $42.99 = $7.01)
Now, I checked my ZP points and still saw that I had 474 ZP points (old).
Since I did not get my 50k ZP, I decided to use my 'real' debit card by Bank of America.
Here is my proof of transaction for this purchase.
( http://i50.tinypic.com/106zm6x.jpg )
I've included the date as well to match with the transaction date.
From this, we see that my 'first' transaction was complete yet I was not rewarded 50k zp.
From the 'second' transaction (through Bank of America), my transaction was complete and I was rewarded 50k zp.
( http://i47.tinypic.com/2s91th0.jpg )
Here shows my 50k zp added (with my previous 474) and not 100k zp like it should be.
What I am requesting is either or all of the following:
- An addition of 50k ZP to my account OR a refund to my verizon wireless rebates card
- To speak with a z8games representative (via phone, email, internet chat, in-game meeting, etc.)
Comments
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@STYX: I sent in a support ticket.
@Vap0rizer: I can understand if there's a lag time but what I don't understand is how the 2nd transaction went through first/before the 1st transaction. Also, I'm a little unsure if the 1st transaction went through because it said it failed the first time. So it failed yet I was still charged $42.99.
Hopefully it'll just show up within 24 hours and I won't have to do anything.
Laziness.
If not, I'll continue to take action. It's $42.99. -
-
hi there
Dude, I know your feeling. I got the same troubles like yours and I'm now so upset too. I used my paypal account to purchase 50k zp and everything was completely done but the only need was not. I've not received any zp yet til now and the thing is my bank account still charged $43. that's crazy.
Thanks for your share, good luck bro. -
justinyo2her wrote: »@STYX: I sent in a support ticket.
@Vap0rizer: I can understand if there's a lag time but what I don't understand is how the 2nd transaction went through first/before the 1st transaction. Also, I'm a little unsure if the 1st transaction went through because it said it failed the first time. So it failed yet I was still charged $42.99.
Hopefully it'll just show up within 24 hours and I won't have to do anything.
Laziness.
If not, I'll continue to take action. It's $42.99.
Why have you posted here when you sent in a ticket?
Also therecan be a delay. wait up to 48 hours before sending a ticket. -
zp bought and did not fall into my account
The same thing happened to me, yesterday I tried to buy zp gave an error, tried again and it worked the transaction.
It did not, nothing in my account, I missed it since you made the purchase with a credit card debits on time.
Today I called the operator of my Visa card and they confirmed what has already been debited $ 17.98 from my account, that is already paid by two per 10000 zp = $ 8.99 each.
And so far nothing zp, I hope some response.
Ja communicated tech support, but not yet received a response.
Please await a reply urgently. -
resolvedREALKILERBR wrote: »The same thing happened to me, yesterday I tried to buy zp gave an error, tried again and it worked the transaction.
It did not, nothing in my account, I missed it since you made the purchase with a credit card debits on time.
Today I called the operator of my Visa card and they confirmed what has already been debited $ 17.98 from my account, that is already paid by two per 10000 zp = $ 8.99 each.
And so far nothing zp, I hope some response.
Ja communicated tech support, but not yet received a response.
Please await a reply urgently.
Already resolved, I called the operator and told me the invoice, the transaction was canceled.
sorry for the inconvenience.
I'll buy paypal pro + security and also provides my language.
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