Support refuses to give password with proof! [NEED GM/ADMIN HELP!]

Ok, short story is. I quit this game a while ago because a game I used to play just launched back up so I wanted to gear up there quickly and now I want to start playing this game a bit since I'm geared up on the game. I don't know what the password is for one of my accounts. I've tried using the lost password service but I have so many e-mails for spam and zp offers I just lost count. I asked the support if they could check the I.P of this account and the account I want information from and they just seemed to ignore it and kept telling me one sentence responses like I still don't have enough information to retrieve any info from the account I lost. Well, after asking continuously they still seemed to ignore it and they also ignored my question which was, why can't they just tell me the e-mail? There's a chance I can get it back if I know what e-mail is registered on it since I generally use the same password for my e-mails. Games are different because some require numbers etc. Anyways, they didn't tell me the e-mail either. Now, they said I didn't have enough information. The thing is, I filled out the WHOLE form except for acc creation date which I didn't know at the time but knew after I checked an e-mail for registration. Other than that I also didn't fill in paypal info and metin2 bank/etc info because this is for crossfire, not metin2, and I don't own a paypal. So that being said I filled in all the important data except for acc creation date which in my mind doesn't seem that important in pw recovery. Well, I thought an I.P would be enough even though I filled out the whole form and they didn't say anything about my I.P. Can't they check the I.P's of this account and the account I'm trying to retrieve the info from? If they can then it's the same which means the account belongs to me because I haven't reset my router since I got it back in '06. I have screens of the whole conversation and also censored some account/info and links to my I.P and other things for my own privacy reasons. And yes, I also gave them screenshots for proof. Why is it so hard to retrieve a password? Or at the very least just an e-mail! Also, yes they just ended up closing it, I guess they gave up, I have no idea >.> I also wasted rest overs of my pre-paid credit for my phone and bought some zp with SMS offers. If any admin is reading this and if a cellphone number for ZP offers would help in recovering the password please tell me, I won't post it here publicly. But yea if someone of higher authority than the support desk can help me then PLEASE PLEASE PLEASE contact me here for further help. I can give you my I.P and ANY information you request to help.