This Sucks
I sent in a support ticket because I accidentally bought the win/loss reset instead of the name change. I immediately sent in the ticket and the person replied and said that they are aware of the problem and will fix it. I was like ok and 24hrs later they hadn't, so I sent the other ticket and was like it still hasn't worked. The person was like yes it did you just need to activate the win/loss in your "my items". He obviously didn't get that I wanted a name change, I told them that he misunderstood me and I wanted the name change. Then I get sent something that says it was over 48hrs and they can no longer fix it! I put in the ticket and it was his freaking fault that he didn't get it. Seriously, this ****ed me off.
Comments
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Hey, I accidentaly bought the win/lose reset and I havent used it yet but I ment to buy the name change. Can you give me the name change instead or the zp back? Thanks _____________________________________________________________________
Dear player, we are sorry but the refund request which should be handed over within 48 hours has expired.
Please read below:
We have updated to the exchange/refund policy for items bought for our games with the following.
If you have bought in error any item or package of 30 days, 90 days, or permanent length using ZP you may contact us with a support ticket. We will be able to exchange the mistaken item for the correct one you wanted, taking into account the price differences, as long as you have reported the error within 48 hours of the incident. Refunds of the ZP will also be possible if you have bought more than one of the same item by mistake within a very short period of time. No exchange or refunds for items or packages of less than 30 days or after the 48 hour time period will be accepted and all sales would be considered final for those items.
This rule also applies to coupon exchange items from Cross Fire¡¯s Black Market section for when users have experienced an error and gotten the incorrect item. After the report has been submitted and checked the item would then be refunded for all coupons used back to the account. No refund for coupon items after the 48 hour time period will be accepted and no exchange requests are possible.
11/11/2010 8:52:35 PM
__________________________________________________________________________No I'm sorry if you've misunderstood but I accidentally bought the win/lose and I wanted to buy the name change. Can you give me the
Zp back or give me a name change and take away the win/lose reset? Thanks 11/10/2010 10:16:04 PM
__________________________________________________________________________Dear player;
It seems as though you had forgotten to active this item from your my items box on our item mall page. 11/9/2010 9:12:05 PM
__________________________________________________________________________Hey, the restoring of the item/points hasn't worked yet so can you please help me with it? Thank you. 11/8/2010 10:44:04 PM
__________________________________________________________________________We are aware of the problem, and updating our system to restore the items/points. Please contact us back in 24 hours if you still dont receive them. We apologize for the inconvenience and thank you for your patience. 11/7/2010 9:41:07 PM -
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Isaac_Clarke wrote: »I understand z8 support sucks, but how could buy it accidently?? i dont get it, for every purchase it always ask you yes or no. it not like coupon exchange where u push the button once and u buy it right away. Honestly part of this is your fault too.
I told my friend to get it on my account and he accidentally got it -
It's unfortunate that this can occur.
We have recently increased our support staff team to handle the amount of requests that we get. This particular case was handled by one of the newer staff.
This large number of tickets and submissions to the support system can sometimes take the focus away from the customer while the staff tries to "get things done".
This is obviously the wrong way of doing things. And we are constantly training and retraining our staff so that they can meet the needs of the customer in the best way possible.
As such, we'll definitely have a look at this response and get you the proper answer from us to get your item and/or refund back. We're sorry that it seems this always happens, but understand that it doesn't. Our support staff does a great job of handling the amounts of requests we get. But we can always improve!
Thanks for bringing this to our attention.
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