Support slow& sponsor pays not awarded

yes,of course,i have the proof and the sponsor pays ZP aren't in my account .-.

also,is it normal that support take 1 month to answer a ticket with an epic bug of an Awm red dragon lost?

the original ticket was send one month ago,and on friday i resended it .-.
but still no reply

i did 2 Z8Points Offers and i didn't earned any zp for anyone of those offers, please help me, those are the offers:

Vodafone Zelig - MMS per cellulare: i put my phone number in the internet page, and at 20/10/2010 at 16:45:48 arrived this SMS on my phone: " Il tuo CODICE è 2441 inseriscilo subito nella pagina web di conferma per attivare MMS Zelig." i put the code ( 2441 ) in the internet page and that is the screenshot of the confirmation: http://img822.imageshack.us/img822/804/zelig.jpg

The Other Offer is:

Vodafone ANSA - Notizie sul cellulare: here i put my phone number in the page too and at 20/10/2010 at 18:22:58 arrived on my phone this SMS:"Il tuo CODICE è 8358 inseriscilo subito nella pagina web di conferma per attivare MMS Ansa" i put again the code (8358) in the web page and this is the screenshot of the confirmation offer:http://img411.imageshack.us/img411/5561/ansa.jpg