Support Tickets Survey

1nsomniac
1nsomniac
in CrossFire Barracks
In almost every QQ thread there are multiple people who tells the QQer to stop venting and just "send a Support Ticket".

Sounds reasonable, doesn't it?

Now, I'm just wondering, what percentage of these tickets get reviewed at all? How many support tickets have you sent in, and how many of these were closed, and how many were actually replied to?

I hate it when people hackusate, and therefore I've only sent in 3 support tickets in the time I've played CF (in each case, it was VERY obviously hacks, e.g. speedhack, osk). All of which were immediately closed, no response. I have no idea what happened to the hackers I reported, but just 3 support tickets don't really reveal much about the system. That's why I'm asking you more knowledgeable players to share some of your experience with support tickets.

Thanks. :)
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Comments

  • Too_Strong
    Too_Strong
    v1337 wrote: »
    In almost every QQ thread there are multiple people who tells the QQer to stop venting and just "send a Support Ticket".

    Sounds reasonable, doesn't it?

    Now, I'm just wondering, what percentage of these tickets get reviewed at all? How many support tickets have you sent in, and how many of these were closed, and how many were actually replied to?

    I hate it when people hackusate, and therefore I've only sent in 3 support tickets in the time I've played CF (in each case, it was VERY obviously hacks, e.g. speedhack, osk). All of which were immediately closed, no response. I have no idea what happened to the hackers I reported, but just 3 support tickets don't really reveal much about the system. That's why I'm asking you more knowledgeable players to share some of your experience with support tickets.

    Thanks. :)

    Hack reports don't get replays back, they get automatically closed after you submit them, therefore each person reporting a hacker will not receive a replay saying "Thank you for reporting, keep it up boy!!" Its just ends the Report and they deal with the player.
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  • UnBrokenM16
    UnBrokenM16
    Lol I think hack reports are closed automatically.
    SexyPollo wrote: »
    and they deal with the player.

    Not sure if that is true...
    14 reports and 0 bans

    And how many hack reports are sent in per day compared to the number reviewed per day?
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