Response to [MOD]Rex
[MOD]Rex: "It's not a simple 2 second system bro. So many tickets get sent in, that it takes awhile. And it's not like it takes 2 seconds to ban the person either. It usually is atleast a 15 minute process per report."
This thread was about the fail of the report system. People won't get banned if you report them is what I said. Because I've reported a few speedhackers and I saw at their profile after a few days that they were still playing.
Now my response to [MOD]Rex
"It's not a simple 2 second system" I agree
"So many tickets get sent in" I agree
"that it takes awhile" I disagree, because this says that there should be more staff to work on this. If I see that a hacker is still being able to play after 5 days, I do say that there is not enough staff working on the reports.
"And it's not like it takes 2 seconds to ban the person either" I agree, but if you can do it after a hour, the game would be improved because of the hackers. If someone would say that hackers can make easy a new account, then first of all it takes like 20 minutes. And secondly, there could be an improvement like a UK ranked server like minimum rank staff sergeant of SFC.
So I do say that the game could be highly improved for atleast UK players if the next thing happens:
By reporting a hacker, the report should be watched fast and the ban should be in about 2 hours after the report.
Make a UK server or change the next thing to one of the UK servers, namely the minimum rank: Staff sergeant or maby even higher like SFC rank.
This thread was about the fail of the report system. People won't get banned if you report them is what I said. Because I've reported a few speedhackers and I saw at their profile after a few days that they were still playing.
Now my response to [MOD]Rex
"It's not a simple 2 second system" I agree
"So many tickets get sent in" I agree
"that it takes awhile" I disagree, because this says that there should be more staff to work on this. If I see that a hacker is still being able to play after 5 days, I do say that there is not enough staff working on the reports.
"And it's not like it takes 2 seconds to ban the person either" I agree, but if you can do it after a hour, the game would be improved because of the hackers. If someone would say that hackers can make easy a new account, then first of all it takes like 20 minutes. And secondly, there could be an improvement like a UK ranked server like minimum rank staff sergeant of SFC.
So I do say that the game could be highly improved for atleast UK players if the next thing happens:
By reporting a hacker, the report should be watched fast and the ban should be in about 2 hours after the report.
Make a UK server or change the next thing to one of the UK servers, namely the minimum rank: Staff sergeant or maby even higher like SFC rank.
Comments
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QFTYou can PM him about this issue.
But they do work very hard and there is only so much they can do.
Remaking threads about previously closed ones also isn't good.
Z8 tries their best.
But remember.
Z8 is only a portal.
Blame x-trap/g4box.
& I'm sleepy. -
It's not a private issue, it has been chased by numerous forum members.You can PM him about this issue.
But they do work very hard and there is only so much they can do.
Remaking threads about previously closed ones also isn't good.
Z8 tries their best.
But remember.
Z8 is only a portal.
Blame x-trap/g4box.
Then employ more staff or simplify the review process. If the thread was closed without a resolution, there shouldn't be any harm to remake it.
Z8 wasn't even mentioned in the OP.
NICEWORK, YOU OBVIOUSLY PASSED READING COMPREHENSION IN GRADE 3 -
since the new ui for reports, i reported about ~100 accs.
99% of these were first rewatched by myself.
that takes time.
lets calculate for the official side...
10 min per report
1 user does 5 reports per month.
assumed 1500 users report.
makes 7500 reports pm, makes 1250 hours work.
1250, calculating a 50-hours-work-week.....
6 workers, fulltime, only reports and bans.....
only 10 mins, only 5 reps. per month, only 1500 reporting......this is calculated low i think, prove me wrong.
they are really just far, far behind with the bans....thats all....i hope.:rolleyes:
time will get the cheaters. -
Whatever you do dont involve my name.It's not a private issue, it has been chased by numerous forum members.
Then employ more staff or simplify the review process. If the thread was closed without a resolution, there shouldn't be any harm to remake it.
Z8 wasn't even mentioned in the OP.
NICEWORK, YOU OBVIOUSLY PASSED READING COMPREHENSION IN GRADE 3
I dont even know what this thread is about.
oh god im tired...goodnight -
xXjohnboyXx wrote: »since the new ui for reports, i reported about ~100 accs.
99% of these were first rewatched by myself.
that takes time.
lets calculate for the official side...
10 min per report
1 user does 5 reports per month.
assumed 1500 users report.
makes 7500 reports pm, makes 1250 hours work.
1250, calculating a 50-hours-work-week.....
6 workers, fulltime, only reports and bans.....
only 10 mins, only 5 reps. per month, only 1500 reporting......this is calculated low i think, prove me wrong.
they are really just far, far behind with the bans....thats all....i hope.:rolleyes:
time will get the cheaters.
as u said, this is probably a lot lower then the actual numbers, and also, who would work 50 hours a week for free... don't forget moderating the forum and ect. i think the problem is z8 need to get more mods, maybe mods specialized to checking the replays? i find this game to have a really low mod to player ratio. -
Theres a thing here called PM's
The ticket system is seriously backlogged with reports, "hacked" accounts etc.
It WILL take time to go through them all... The cheaters will be caught. Don't worry about that. It will just take longer then you expect unfortunately.
Banning is happening faster than ever now and even more faster with the auto-detections which is great.
The solution of "Hire more people" is not a solution at all. They will have to place and ad out for a job, then hire them and do all the paperwork.. then inductions, training and everything... all costing money. It isnt as simple as getting more people to do the job. -
needforumID wrote: »"that it takes awhile" I disagree, because this says that there should be more staff to work on this. If I see that a hacker is still being able to play after 5 days, I do say that there is not enough staff working on the reports.
Yeah.. Thats not actually how any company works, or problem solving in general.
Sure, it would be nice if we could hire one guy for every two reports that come in, or one nurse to every sick person etc, but it just doesn't work like that.
Deal with the fact that there IS a waiting period, or don't report. -
Yeah.. Thats not actually how any company works, or problem solving in general.
Sure, it would be nice if we could hire one guy for every two reports that come in, or one nurse to every sick person etc, but it just doesn't work like that.
Deal with the fact that there IS a waiting period, or don't report.
^^^^^^^^^^^^^^^^^^^^ -
needforumID wrote: »This thread was about the fail of the report system. People won't get banned if you report them is what I said. Because I've reported a few speedhackers and I saw at their profile after a few days that they were still playing.
Now my response to [MOD]Rex
"It's not a simple 2 second system" I agree
"So many tickets get sent in" I agree
"that it takes awhile" I disagree, because this says that there should be more staff to work on this. If I see that a hacker is still being able to play after 5 days, I do say that there is not enough staff working on the reports.
"And it's not like it takes 2 seconds to ban the person either" I agree, but if you can do it after a hour, the game would be improved because of the hackers. If someone would say that hackers can make easy a new account, then first of all it takes like 20 minutes. And secondly, there could be an improvement like a UK ranked server like minimum rank staff sergeant of SFC.
So I do say that the game could be highly improved for atleast UK players if the next thing happens:
By reporting a hacker, the report should be watched fast and the ban should be in about 2 hours after the report.
Make a UK server or change the next thing to one of the UK servers, namely the minimum rank: Staff sergeant or maby even higher like SFC rank.
First, The report system has been updated and changed in many ways. It is the best that we can do right now. It is new, and it will be improved as the staff sees fit, but this report system was made, so the GMs could do it quicker, because people didn't send in reports correctly. This new system allows the GMs to get all the information they need before the player is allowed to submit it.
"Still playing today" Like I said, the staff gets many reports a day, and ALOT of false ones. It takes time because the GMs can't just ban someone because of one move that looks like a hack, because people do get lucky and have skill. They take their time, and make sure they are, to make sure we don't ban legit players. Now, even with all the time they take, some legit players do still get banned. It's tricky.
G4 has as much staff as they can watching the reports, and doing it, but the ADMIN controls for a game, it isn't like they can just push one button and it bans them.
Not to mention, if you ban the person, it isn't like the ban just kicks them off the game, keep that in mind.
We made delta, a Staff Sergeant and up. Now it isn't the best, we agree with that, but we are always working on new project and ideas to fix this. Now just going and putting a server right up isn't going to fix this right away. If we rushed it, there would certainly be bugs and glitches. Taking time is the best way to make sure we get the best we can out of it.
Also, for the servers, it isn't hard to farm up an account very quickly. Hack sites even have their own farming groups. And if you've looked, many captains have hacked, and got banned.xXjohnboyXx wrote: »since the new ui for reports, i reported about ~100 accs.
99% of these were first rewatched by myself.
that takes time.
lets calculate for the official side...
10 min per report
1 user does 5 reports per month.
assumed 1500 users report.
makes 7500 reports pm, makes 1250 hours work.
1250, calculating a 50-hours-work-week.....
6 workers, fulltime, only reports and bans.....
only 10 mins, only 5 reps. per month, only 1500 reporting......this is calculated low i think, prove me wrong.
they are really just far, far behind with the bans....thats all....i hope.:rolleyes:
time will get the cheaters.
I have no idea man where you are getting these random numbers, but they're nowhere near actual.
And to everyone saying "PM Him" It's not a direct response to me, it's a thread any MOD should have closed. And I happen to be the one that was there who did it. So stop spamming the thread just saying PM him. Now, it is against forum rules to make a thread about a closed/deleted thread, but it was also closed because the answer can easily be found by using the search function. -
needforumID wrote: »This thread was about the fail of the report system. People won't get banned if you report them is what I said. Because I've reported a few speedhackers and I saw at their profile after a few days that they were still playing.
Have you not taken into the account that it may be the user's fault for a bad report? You clearly have no idea how many reports are sent in each hour of each day. How about the fact that not every replay sent in has a hacker in the first round? Take into account the time it takes to review a replay and then also the fact that not every report is as accurate as you'd think. Do not criticize a system where you only know even half the facts. You do not know what is seen on the back-end of it all. You only assume people aren't doing their jobs because things aren't happening on your schedule.
Things are being done. Just because you can't see them being done, it doesn't mean that they aren't. Until you have all the facts, the complete story, you have no room to criticize the system. Hackers, regardless of what you say, are getting banned every day. The issue is there are 10 more hackers to step in the shoes of every 1 that gets banned. It is very hard to keep up with hack coders and very difficult to permanently patch something that gets changed every time a fix is released for it. Everyone needs to calm down and let things run their course. If you can't be patient enough to where you have to come on here and complain about how our jobs are done, then you need to go elsewhere.Z8Games does not monitor all submissions to the site, but reserves the right to do so and to remove or edit anything that is in violation of these terms of use or other policies of Z8Games.
Directly from the Z8Games Terms of Use. Threads about hacking, hackers, cheats, etc. have been deemed against the rules. Therefore, if we feel the need to close threads on such subjects, we have every right to. If you don't like it, I guess that's your problem now isn't it? -
[MOD]Polleus wrote: »Have you not taken into the account that it may be the user's fault for a bad report? You clearly have no idea how many reports are sent in each hour of each day. How about the fact that not every replay sent in has a hacker in the first round? Take into account the time it takes to review a replay and then also the fact that not every report is as accurate as you'd think. Do not criticize a system where you only know even half the facts. You do not know what is seen on the back-end of it all. You only assume people aren't doing their jobs because things aren't happening on your schedule.
Things are being done. Just because you can't see them being done, it doesn't mean that they aren't. Until you have all the facts, the complete story, you have no room to criticize the system. Hackers, regardless of what you say, are getting banned every day. The issue is there are 10 more hackers to step in the shoes of every 1 that gets banned. It is very hard to keep up with hack coders and very difficult to permanently patch something that gets changed every time a fix is released for it. Everyone needs to calm down and let things run their course. If you can't be patient enough to where you have to come on here and complain about how our jobs are done, then you need to go elsewhere.
Directly from the Z8Games Terms of Use. Threads about hacking, hackers, cheats, etc. have been deemed against the rules. Therefore, if we feel the need to close threads on such subjects, we have every right to. If you don't like it, I guess that's your problem now isn't it?
Polleus will you marry me???? -
[MOD]Giggletron wrote: »Theres a thing here called PM's
The ticket system is seriously backlogged with reports, "hacked" accounts etc.
It WILL take time to go through them all... The cheaters will be caught. Don't worry about that. It will just take longer then you expect unfortunately.
Banning is happening faster than ever now and even more faster with the auto-detections which is great.
The solution of "Hire more people" is not a solution at all. They will have to place and ad out for a job, then hire them and do all the paperwork.. then inductions, training and everything... all costing money. It isnt as simple as getting more people to do the job.
What he said ^^ -
Sure, it would be nice if we could hire one guy for every two reports that come in, or one nurse to every sick person etc, but it just doesn't work like that.the staff gets many reports a day, and ALOT of false ones. It takes time because the GMs can't just ban someone because of one move that looks like a hack, because people do get lucky and have skill. They take their time, and make sure they are, to make sure we don't ban legit players. Now, even with all the time they take, some legit players do still get banned. It's tricky.
G4 has as much staff as they can watching the reports, and doing it, but the ADMIN controls for a game, it isn't like they can just push one button and it bans them.
Not to mention, if you ban the person, it isn't like the ban just kicks them off the game, keep that in mind.
So [MOD]Dot thinks that I'd say that there should be someone looking for every 2 reports.
And so [MOD]Rex says there are already many people watching these reports.
Now I'd want to say that a hacker should be banned after about 2 hours after he got reported.
By the way, speedhackers are easy noticed hackers. These reports can take like 1 minute and you immediatly know it. So the easy-noticable******** should be worked on very fast.[MOD]Polleus wrote: »Have you not taken into the account that it may be the user's fault for a bad report? You clearly have no idea how many reports are sent in each hour of each day. How about the fact that not every replay sent in has a hacker in the first round? Take into account the time it takes to review a replay and then also the fact that not every report is as accurate as you'd think. Do not criticize a system where you only know even half the facts. You do not know what is seen on the back-end of it all. You only assume people aren't doing their jobs because things aren't happening on your schedule.
Things are being done. Just because you can't see them being done, it doesn't mean that they aren't. Until you have all the facts, the complete story, you have no room to criticize the system. Hackers, regardless of what you say, are getting banned every day. The issue is there are 10 more hackers to step in the shoes of every 1 that gets banned. It is very hard to keep up with hack coders and very difficult to permanently patch something that gets changed every time a fix is released for it. Everyone needs to calm down and let things run their course. If you can't be patient enough to where you have to come on here and complain about how our jobs are done, then you need to go elsewhere.
Directly from the Z8Games Terms of Use. Threads about hacking, hackers, cheats, etc. have been deemed against the rules. Therefore, if we feel the need to close threads on such subjects, we have every right to. If you don't like it, I guess that's your problem now isn't it?
So if you'd want to say that I can't make a good report, why don't you give me a response and tell me what I'm doing wrong. I can't do a good report when I don't get feedback.
Now if you want to say that you have to give everyone a response to give a good feedback and that would take too much time, then you need more help from people, so then you would have to hire more staff. Now if you say that hiring new staff takes too much money, I'd disagree, because you got already so much money from all these loving zp players.
Then I've made another idea to improve the system a little bit:
-Give everyone a report-profile. In this report-profile you can see how many reports the player made and how many reports were good ones and how many were false reports.
-With this profile you can get a priority. So when an active reporter with all good reports gives a report, this player gets a high priority to watch. -
I agreed on taking time to ban the haker, but some of ur vommensvr horsesh1t...i Believed some of reports didnt even take a long... I am a very pro gm player in Gr. n lots of dumb noobs n brs crys being naked by me..
But somebof the hakers i reported back in the days never gets ban, still see him after a month... N the ones i reported hack way too Oviousy, speeding, killing people at his base with m700.. Aim bot . deagle kills hs 7 people in a round of mags.. 360 Turning headshots...
So what... I still see some of those hackers alive...... -
****So if you'd want to say that I can't make a good report, why don't you give me a response and tell me what I'm doing wrong. I can't do a good report when I don't get feedback.
Now if you want to say that you have to give everyone a response to give a good feedback and that would take too much time, then you need more help from people, so then you would have to hire more staff. Now if you say that hiring new staff takes too much money, I'd disagree, because you got already so much money from all these loving zp players.
Then I've made another idea to improve the system a little bit:
-Give everyone a report-profile. In this report-profile you can see how many reports the player made and how many reports were good ones and how many were false reports.
-With this profile you can get a priority. So when an active reporter with all good reports gives a report, this player gets a high priority to watch.[/QUOTE]****
I have to say you make a very good point; but when I was working as a MOD for another game (Way bigger hacking game.) The report sysytem was already like that, where the report went under the profile of the player reporting. This caused alot of wrongly handed out bans, do too the fact once the player had a "Good" Report standing; MOD's would just take their word for it and hand out the ban hammer.
Many of my fellow gamers, would be quite angry, I someone who reported speed hackers finally reported a "Pro" Player and a MOD saw that the report came from a good source and banned that good player.
To be honest; in the game I was a GM in it took one full patch (Patch too patch) to ban about 3000 hackers, now out of that 3000 only about 2500 actually hacked. Good ratio yes, but this starts a new problem; telling who the legit players were and doing all the work to find this out and then unban them.
This is not a thread that should be aloud to live; it is just causing scrutiny and gives a place for people to spam how they should run a company.
Also, the idea that a MOD should give you feedback on how your report looked is a very good idea; but its much easier if they just make a forum sticky. So the MOD's should make a Post on how a GOOD report should look and just make it a sticky.
Sorry if there are any spelling errors as it is 5 am and I have yet to hit the sheets. -
Threads directed at one person are not meant for the forums. Use PM's for that.
We review and ban from hack reports as fast as we possibly can.
Unfortunately, you are not in the position to tell us whether we should or should not hire more people or whether or not we are overstaffed or understaffed.
You can have your opinions about the matter but they are neither right or wrong.
The report system changes that were put in place were done so that all reports are uniform. There are no good or bad reports any more. We will take all information you want to give us, but the information that is required of you when submitting the hack report ticket is the minimum amount we require to handle a case.
Certain cases are going to be handled differently than others. This is just the nature of the beast. If you report a speed hacker, chances are that case is going to get reviewed pretty quickly and taken care of. But if you report a clan match with 5 people you think are walling it takes more effort on our part to make sure we get the investigation right. It could be entirely possible someone is more skilled than you.
As for constantly checking to see whether a player is banned. Our stance will always be one of preventative nature. It is always more efficient to find a way to stop a hack coming in to our game than it is to handle the massive amount of reports we get. As following this rule, we hope to see xtrap patches and game updates to this effect. As we have done in the past.
You'll always be better doing something OTHER than refreshing the clan page to look at players profiles. -
it takes 10 seconds or less to see if some1 is speeding or shooting tru walls or 1Hitkill unless they have downy but for some reason it takes them 15 min to see some 1 running so fast and to think hes hac.king
This is what I mean. You do understand me, thanks. -
****Crymoreplz11 wrote: »****So if you'd want to say that I can't make a good report, why don't you give me a response and tell me what I'm doing wrong. I can't do a good report when I don't get feedback.
Now if you want to say that you have to give everyone a response to give a good feedback and that would take too much time, then you need more help from people, so then you would have to hire more staff. Now if you say that hiring new staff takes too much money, I'd disagree, because you got already so much money from all these loving zp players.
Then I've made another idea to improve the system a little bit:
-Give everyone a report-profile. In this report-profile you can see how many reports the player made and how many reports were good ones and how many were false reports.
-With this profile you can get a priority. So when an active reporter with all good reports gives a report, this player gets a high priority to watch.
I have to say you make a very good point; but when I was working as a MOD for another game (Way bigger hacking game.) The report sysytem was already like that, where the report went under the profile of the player reporting. This caused alot of wrongly handed out bans, do too the fact once the player had a "Good" Report standing; MOD's would just take their word for it and hand out the ban hammer.
Many of my fellow gamers, would be quite angry, I someone who reported speed hackers finally reported a "Pro" Player and a MOD saw that the report came from a good source and banned that good player.
To be honest; in the game I was a GM in it took one full patch (Patch too patch) to ban about 3000 hackers, now out of that 3000 only about 2500 actually hacked. Good ratio yes, but this starts a new problem; telling who the legit players were and doing all the work to find this out and then unban them.
This is not a thread that should be aloud to live; it is just causing scrutiny and gives a place for people to spam how they should run a company.
Also, the idea that a MOD should give you feedback on how your report looked is a very good idea; but its much easier if they just make a forum sticky. So the MOD's should make a Post on how a GOOD report should look and just make it a sticky.
Sorry if there are any spelling errors as it is 5 am and I have yet to hit the sheets.[/QUOTE]
I'd see what you mean, but I wanted to say with the report system that the players with too many false reports are players you don't have to watch the replays from. You could give them some feedback.
And what you do want to say is that a good reporter can also make mistakes and that wrong people get banned. Now I just want that good reporters do get higher priorities, but NOT taking his word. If mods think that it's a good report because of the good profile, then hide the profile from the priority. Then you can just only see some priorities but you don't know what priority. -
I have a quick question.
When reviewing a replay, do you only look at the player(s) who guy X sent in, and not take into effect all the other players in the game? Or when reviewing a replay, all players are looked into, just in case someone was trying really hard to hide the fact that he is playing facing the walls only.
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