Am I banned or is there something wrong with this site?

After leaving this game for a week I returned to this game and when I clicked on My Clan, it said that I don't have a clan. When I clicked My Profile it didn't display any of my character info either.

The weird thing is when I player searched my name it said that I have a clan and all my info was there.

Does this mean I'm banned or is it just a technical issue with the website.