Fail support

BadCrunchy · September 2010

I havnt playd this game in a wile and i come back to see if my account is still ther it is but i dont know my sercruiity anser so i support a ticket. they ask me for some ID....

i give them my Ip address. and they say... ** Your IP dosnt Match are Logs** i make a other ticket Explaining it has bin a wile i forgot my email and anser. i tell them i can give screen shot...Receipt No's w/e elz i can but they dont reply my ticket... It has bin a week 3 tickets one careless anser!! Is ther a other way to Contact gm/admin to get my account info back?? i cant see it being so hard... or are u guys even there???!?

this is starting to bother me i go to support for help... and get something completly useless * your ip dosnt mathc* yea lot help ther....
i miss my old account u guys dont help >:(!!!! .........??

SPAZZ3R · September 2010

Yea i know everything aboutmy account but the e-mail so i sent a ticket with the security Q but they say its not enough... i got my parents to pay so i dont have the info on purchase's and they deleted it... all i want it my e-mail so incase my account ever gets hack.ed. but im not to worried it will i just want to be sure.

CookieMunzta · September 2010

They're not readily giving you an account which may or may not be yours, simply because YOU cannot remember YOUR security answer?

Fail support? Solid support, more so.

xXNatalieXx · September 2010

You might have changed your IP address if you say you didnt play for ages ._.

BadCrunchy · September 2010

same with me i just want to be sure or if they send me a inportant email i need reply for some messd up reason i wuld be able to... right now they could be sending stuff to a email im not even usen ;s

SPAZZ3R · September 2010

meh i play everyday so i dont think so... what else can i give them? all i want is the e-mail not the pass for it cause i know its the same as my CF pass. i want to change it to my main e-mail but cant used it on nooby account

BadCrunchy · September 2010

CookieMunzta wrote: »

They're not readily giving you an account which may or may not be yours, simply because YOU cannot remember YOUR security answer?

Fail support? Solid support, more so.

man your smart.... MY ip address will show in logs ( ih ope now that i playd on it ) i have Receipt No's old chacter anems everything... can give screen shots ... ther is other ways to prove its mine not just the anser..,,,

CookieMunzta · September 2010

cannabis42o wrote: »

man your smart.... MY ip address will show in logs ( ih ope now that i playd on it ) i have Receipt No's old chacter anems everything... can give screen shots ... ther is other ways to prove its mine not just the anser..,,,

It all comes down to you forgetting your answer, so don't blame anyone else but yourself.

BadCrunchy · September 2010

CookieMunzta wrote: »

It all comes down to you forgetting your answer, so don't blame anyone else but yourself.

yea i forgot... but thats why ther is support.

I was hoping a Admin/GM would see this not a bunch kids tryn make someone mad.... lol go play CF and take ur uselss Post with you

xXNatalieXx · September 2010

CookieMunzta wrote: »

It all comes down to you forgetting your answer, so don't blame anyone else but yourself.

Dat ^

msg2short

CookieMunzta · September 2010

GMs have too much to deal with.

They won't pay attention to some randy kid gettin' mad.

xXNatalieXx · September 2010

cannabis42o wrote: »

yea i forgot... but thats why ther is support.

I was hoping a Admin/GM would see this not a bunch kids tryn make someone mad.... lol go play CF and take ur uselss Post with you

you are the useless one here
if you can't take the truth you should suicide

we really hope you do

BadCrunchy · September 2010

CookieMunzta wrote: »

GMs have too much to deal with.

They won't pay attention to some randy kid gettin' mad.

DO you know waht the fk customr support is??

why dont you two nolife trolls leave and let me seek support lmfao

Two loosers i know one of u will post som crap after this.... GTFO

CookieMunzta · September 2010

Admins will never discuss account issues on the forums blah blah blah.

uMad?

xXNatalieXx · September 2010

cannabis42o wrote: »

DO you know waht the fk customr support is??

why dont you two nolife trolls leave and let me seek support lmfao

Two loosers i know one of u will post som crap after this.... GTFO

Oh i see! we are the losers now because we are telling the truth ;o
you are the one raging because you don't have enough proof that you were the owner
of the account (:
You kid make alot of sense
And yes i posted crap just to make you rage more :]

Off Topic: I am off to something called real life that this kid won't understand :]

BadCrunchy · September 2010

CookieMunzta wrote: »

Admins will never discuss account issues on the forums blah blah blah.

uMad?

ITs calld a PM smart one.. and no not mad. just cant stand kids like you that think they no somthing now like i said leave troll go play crossfire or get a life...

BadCrunchy · September 2010

xXNatalieXx wrote: »

Oh i see! we are the losers now because we are telling the truth ;o
you are the one raging because you don't have enough proof that you were the owner

i have more then enough proof lol this post actully made me happy...

CookieMunzta · September 2010

cannabis42o wrote: »

ITs calld a PM smart one.. and no not mad. just cant stand kids like you that think they no somthing now like i said leave troll go play crossfire or get a life...

If it's called a PM, why post a thread?

You're kinda fairly dumb.

BadCrunchy · September 2010

CookieMunzta wrote: »

If it's called a PM, why post a thread?

You're kinda fairly dumb.

I posted this thread to talk to a troll like you........!?!?!??!?>!?!?

I dont know who or what admin to talk to in pm... OR how to conact them tahts why i askd if u can read??

MrWoogie · September 2010

Nat should be a Mod/gm o; She's full of useless help

j/k she does help alot, now answer ur pm's

< And as far as ur account thingy goes, you can submit a screenshot with the ticket, no?

CookieMunzta · September 2010

cannabis42o wrote: »

I posted this thread to talk to a troll like you........!?!?!??!?>!?!?

I dont know who or what admin to talk to in pm... OR how to conact them tahts why i askd if u can read??

I'd have sent you a nice link to contact support, but you got mad and made me cwy.

Don't be so mad in future, k?

BadCrunchy · September 2010

CookieMunzta wrote: »

I'd have sent you a nice link to contact support, but you got mad and made me cwy.

Don't be so mad in future, k?

Yea sure sorry i guess. after waitinga week for a anser on me ticket and lots of useless anser it made me mad.....miss me old account this sucks so yea......

Im sorry if i made u cry.

Saidin · September 2010

We're sorry that the OP's ticket has taken so long. 3 weeks seems a little odd for an issue like this. If it's been that long it might be worth sending it in again.

I see no immediate reason that it would take that long to get a response from support.

If you have sent them ticket receipt numbers for purchases that match up then they should be able to work with that.

We want to be thorough and absolutely sure when we return information on an account. IP addresses are tracked for pretty much everything you do so we use that information as part of the case. But not the whole story.

To the poster who posted second in this thread. It's unfortunate that your parents decided to delete the receipt information. They should be keeping receipts for all digital purchases (not just z8games and cross fire). As digital receipts for purchases can be printed and are just as important as physical copies of receipts when a dispute for a purchase comes up.

For everyone else who things "support fails". They are answering the questions as best we can with the information provided by you. If you look at the example of the original poster. You could have just sent one ticket explaining the entire situation with ALL the information. This would have saved everyone time and frustration.

Remember that if you send a ticket in saying "give mez my accounts back pl0x" you are going to get a response asking for more information (not to mention to speak English). Until we are absolutely positively sure of who owns an account, we won't release that information.

Fail support

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