My Account

GulVlmY wrote: »

Staff will not reply to you if they are unable to assist you, as usual there is tons of people reporting false positives on stealing/hacking accounts.

So if they see a message that includes no information to retrieve your account then they wont reply until you're on the notification que.

The people who have actual problems and submit proof to resolve their accounts problems get assisted before those that do not provide proof.

Of course, they will eventually leave you a courtesy message asking for proof of your account (E.x, paypal transactions, security questions, most recent password, email on file)

I'm sure you'll get helped soon if you've provided enough information for them to do their job.

Most of you may think that the support of Z8Games is bad, however you do not put into consideration how many people they have to handle per day plus how many people that report false positives.

Let me show you my estimated ratio of positives and false-positives;
67% false positive reports (Hacking - Someone QQ'in about someone that's skilled.. most of the time anyway. Account theft - Most of the time people are just trying to get other peoples accounts which they are gladly to find their email and attempt to make Z8Games give them access to another persons account.)

So please, before you start complaining how bad the customer support is consider the quality and knowledge of the players on the game and how they persist to annoy customer service every day, with well over 2+ tickets a day.

You never wondered why they added a ticket limit? per day / per user..

Well, now you know.

PZ.

GulVlmY wrote: »

I'm saying that's what usually happens.

What proof did you provide?

(Do not tell me what you provided specifically, just tell me what type of information you provided... e.x name registered, email, etc.)

If you didn't provide sufficient information, the less chance you have of getting your account back.