didn't receive zp Although super rewards says awarded

title says it all i completed an offer and i didn't receive any zp Although super rewards says when i go to inquiry page :
Thank you for contacting us!

The points you're inquiring about have already been awarded and confirmed by z8games as received.

The points were sent to your user account on z8games at August 14, 2010, 4:31 AM CDT.
If you feel that you've not received these points, please contact z8games for assistance.
The id of your transaction is #98733661.

so any help please