10kzp missing :/

can someone help me to the support ticket ?

I bought 10kzp with pay pal , transition was a success but when it load to z8game page it say there was an error !!??

The last time this happen I had to call paypal for refund because I send a question here http://support.z8games.com/webform.aspx and for 2 week , no answer.

I need my zp