Almost 2 weeks

It's almost 2 weeks since I asked for a refund for 15 coupons (I know it's not a lot but I would of had the AK47-Knife a long time ago) and I still haven't gotten a reply...
I knew I had 48 hours to get a refund so I asked them in 15 minutes because I exchanged a shovel by mistake. How long does this usually take? I've been answered in 3 or 4 days max...but it's almost 2 weeks...
>.>
How much longer do I need to wait?...

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