Wdf do you even read suport tickets???

I sent in a suport ticket asking if there was a new solution for the disconnecting from server problem and i said that i wasnt on a router. They replied sayin somthing about changing my email adress and giving them my ip adress so they can prove I own the acc?? I mean i didnt say my acc was hack.ed?? This proves that they dont read all the suport tickets :/

Comments

  • xDDD

    This is what I said:
    I was just wondering if you have found a solution to the disconnecting problem and please note that i am NOT on a router and i have asked my ISP for help and they said there was nothing they can do, They also checked my conection and said it was perfect.

    This is what Z8 replied:
    A Change Email feature is available to all players through our website, please login to your account and in the "My Account" options page you will see a change email feature that requires you to answer your Secret Question. Please note that all Security Question answers are case sensitive. You will have to click the activated link we send to your new email address to complete the whole email change process. If you don’t remember your Security Answer, we will need additional information for security purpose. Please provide us at least two pieces of correct account info, such as current register email, account creation date, IP address or 2 most recent payment transaction IDs (for paid users) which should look similar to the following 20090309_220419 login ID. It would help us prove that you are truly the owner of the account. Thanks.
  • i sent a ticket
    listed all my pc info,
    clearly stated that I don't use a router was connected to dsl modem,
    sent me to thread about how to change router settings,

    I don't sent support tickets anymore lol
  • Suport tickets are a fail xDD, I mean when I sent a ticket I expect a real person to answer it not some stupid computer that cant read xD. Well I hope that was a computer generated message O_O coz if dat was a reponse from a Z8 worker O_O wow they must be stupid or sumthin :D