i bought 30k zp not awarded

sn1peme wrote: »

i have just made two purchases of 10k and 20k zp.... i got the email conformations and the money has been taken out of my bank account

but yet i still dont have my zp deposited into my account.

here is the email conformation for the 10k zp:

Successful Confirmation: Credit/Debit Card Payment to Internet Payment Solutions, Inc.
...
From:    
www.moneybookers.com <no_reply@moneybookers.com>
...
Add to Contacts
To:    zeshan_shamsi@yahoo.com    
*******************************************************************************************
THIS IS AN AUTOMATED EMAIL - PLEASE DO NOT REPLY.
*******************************************************************************************
 
 
Dear zeshan shamsi,
 
TRANSACTION CONFIRMATION
 
You have successfully made a payment to Internet Payment Solutions, Inc. using your credit/debit card  (SOLO, 6*********xx5178) on 02 Jul 2010.
 
The amount of GBP 7.84 has successfully been debited from your credit/debit card.
 
This charge will appear on your card statement as a debit by: MONEYBOOKERS LTD
 
 
Sincerest regards,
 
Moneybookers
 
*******************************
 
Moneybookers Ltd., London, Registered in England and Wales no 4260907.
Registered office: Welken House, 10-11 Charterhouse Square, London, EC1M 6EH, United Kingdom.
Authorised and regulated by the Financial Services Authority of the United Kingdom (FSA).

and the 20k zp purchase:

Successful Confirmation: Credit/Debit Card Payment to Internet Payment Solutions, Inc.
...
From:    
www.moneybookers.com <no_reply@moneybookers.com>
...
Add to Contacts
To:    zeshan_shamsi@yahoo.com    
*******************************************************************************************
THIS IS AN AUTOMATED EMAIL - PLEASE DO NOT REPLY.
*******************************************************************************************
 
 
Dear zeshan shamsi,
 
TRANSACTION CONFIRMATION
 
You have successfully made a payment to Internet Payment Solutions, Inc. using your credit/debit card  (SOLO, 6*********xx5178) on 02 Jul 2010.
 
The amount of GBP 13.99 has successfully been debited from your credit/debit card.
 
This charge will appear on your card statement as a debit by: MONEYBOOKERS LTD
 
 
Sincerest regards,
 
Moneybookers
 
*******************************
 
Moneybookers Ltd., London, Registered in England and Wales no 4260907.
Registered office: Welken House, 10-11 Charterhouse Square, London, EC1M 6EH, United Kingdom.
Authorised and regulated by the Financial Services Authority of the United Kingdom (FSA).

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please resolvethis quickly