More staff
Comments
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If a post is untouched, it usually means the answer can easily be found in a sticky/and or must be done through support. Staff is fine on members and things are taken care of within priority order, etc. Though not all of us know every problem we will usually leave it to one of the MOD's that do.
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FrostBytezz wrote: »Z8Games, i suggest you hire or get more staff to cover the technical support area.
I'm seeing help-request threads that have been left unreplied for up to a week.
But don't worry, if you can't then I'll cover the area as I'm doing at the moment
For one, your asking for a job.
failz.
gg. -
they don't know how to fix it, that's why they never come here. The only mods i see in technical section is Grey.
he's a technical genius!
i try to help out as much as i can but my knowledge only goes so far...
plus most of the time the problem has already been answered -
At a first glance on the first tech page, I see bug reports, ZP issues, common issues and 'hacked' accounts.they don't know how to fix it, that's why they never come here. The only mods i see in technical section is Grey.
Doesn't really require special competence, obviously. (Since none of these needs a technical reply - they're either ticket issues or Common Solutions questions)
I'm afraid Tech Support just loses priority to other sections. Which of course isn't how it should be, and we'll work on being more active there. -
FrostBytezz wrote: »Z8Games, i suggest you hire or get more staff to cover the technical support area.
I'm seeing help-request threads that have been left unreplied for up to a week.
But don't worry, if you can't then I'll cover the area as I'm doing at the moment
we need more in-game mods! -
At a first glance on the first tech page, I see bug reports, ZP issues, common issues and 'hacked' accounts.
Doesn't really require special competence, obviously. (Since none of these needs a technical reply - they're either ticket issues or Common Solutions questions)
I'm afraid Tech Support just loses priority to other sections. Which of course isn't how it should be, and we'll work on being more active there.
No you won't. -
Disco_tRonix wrote: »For one, your asking for a job.
failz.
gg.
Uh, no..
Where did i say that?
I'm sure someone is appreciating me taking my time to help out.At a first glance on the first tech page, I see bug reports, ZP issues, common issues and 'hacked' accounts.
Doesn't really require special competence, obviously. (Since none of these needs a technical reply - they're either ticket issues or Common Solutions questions)
I'm afraid Tech Support just loses priority to other sections. Which of course isn't how it should be, and we'll work on being more active there.
If it doesn't require any competence then it should take long to reply?
Even if it already has a sticky, I'd kindly link them to the sticky or how-to fix it.
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