I helped Xfire.

[11:08] [Xfire] OneSoul: Daniel, I'm Xfire's Network Operations director and I see you constantly get disconnected from Xfire.
[11:08] XxMrAdamxX: How do I really now your with xfire... Haha, sorry just simple precautions
[11:09] [Xfire] OneSoul: That's fairly easy.
[11:09] [Xfire] OneSoul: Your registration email is danieladams933@yahoo.com, and you haven't changed it since you registered
[11:10] [Xfire] OneSoul: You verified your email on May 30, 2007 at 4:35pm Pacific.
[11:10] [Xfire] OneSoul: I'm simply looking at the database tables.
[11:11] XxMrAdamxX: Ok.. Yeah.. Idk why I get disconnected alot.. It happens at times when i dont scroll lock to get xfire and i just alt tab and when i alt tab to go back into the game i get disconnected. No idea why
[11:11] [Xfire] OneSoul: You're getting disconnected about every 127 seconds, for hours at a time.
[11:11] [Xfire] OneSoul: How technical with computers are you?
[11:12] XxMrAdamxX: Oh Im pretty good with computers I know most that a IT would know
[11:12] [Xfire] OneSoul: Good.
[11:13] [Xfire] OneSoul: Correction, it's more like every 115 seconds. Here's a capture from May 13. You might want to make this chat window larger.
[11:13] [Xfire] OneSoul: [ua@xfire-utility-2 passive]$ grep trixtar16 sorted | more
[May 13 2010 00:01:32] User::Disconnect()/2 logoff trixtar16 (7300589) after 117 seconds from *
[May 13 2010 00:01:53] User::Connect()/2 login trixtar16 (7300589) from 72.202.139.110 connect=passive
[May 13 2010 00:07:17] User::Disconnect()/2 logoff trixtar16 (7300589) after 324 seconds from 72.202.139.110
[May 13 2010 00:07:39] User::Connect()/2 login trixtar16 (7300589) from 72.202.139.110 connect=passive
[May 13 2010 00:09:32] User::Disconnect()/2 logoff trixtar16 (7300589) after 113 seconds from 72.202.139.110
[May 13 2010 00:09:50] User::Connect()/2 login trixtar16 (7300589) from 72.202.139.110 connect=passive
[May 13 2010 00:11:47] User::Disconnect()/2 logoff trixtar16 (7300589) after 117 seconds from 72.202.139.110
[May 13 2010 00:12:08] User::Connect()/2 login trixtar16 (7300589) from 72.202.139.110 connect=passive
[11:14] [Xfire] OneSoul: The logoff/passive login probably requires some explanation.
[11:15] XxMrAdamxX: Hm... Im not sure.. That is something that is a bit different as it does not tell me i d/c.
[11:15] [Xfire] OneSoul: Really?
[11:15] [Xfire] OneSoul: That's really strange.
[11:16] XxMrAdamxX: Yeah. I see the occasional disconnects but i cant see all those connects/reconnects like if it signs me out now. Im not 100% sure so hmm.. Im trying to think what would be doing it.
[11:17] [Xfire] OneSoul: Strangely, you haven't disconnected at all today.
[11:17] XxMrAdamxX: Is it random? Like some day's Ill be online or ill just start dropping in and out?
[11:18] [Xfire] OneSoul: With it occuring a few hundred times per day, isolating it is very difficult, which is why I sent you the friend invite.
[11:19] [Xfire] OneSoul: What are you doing, or not doing, today that you did a few days ago?
[11:19] [Xfire] OneSoul: I'm checking yesterday's logs.
[11:20] XxMrAdamxX: Uh... Im not sure? I could be playing Crossfire. Or CounterStrike Source
[11:20] [Xfire] OneSoul: Interesting. Yesterday was stable too. WTF?
[11:20] [Xfire] OneSoul: Checking 5/17 Monday
[11:21] [Xfire] OneSoul: Amazing. The problem stopped on 5/13.
[11:21] [Xfire] OneSoul: ARGH.
[11:22] [Xfire] OneSoul: That's last Thursday.
[11:22] XxMrAdamxX: I can try to see if It will do it again by logging into a game?
[11:23] [Xfire] OneSoul: I'll check the gamelogs to see what game you were playing Thursday 5/13 morning.
[11:23] XxMrAdamxX: ok
[11:24] [Xfire] OneSoul: Did anything change on your PC or network this week? Software, firmware? Anything?
[11:24] XxMrAdamxX: No. I havent did anything to update it
[11:24] [Xfire] OneSoul: Er, since 5/13
[11:27] [Xfire] OneSoul: You didn't play any games on 5/13.
[11:27] XxMrAdamxX: i just got dc'd
[11:27] [Xfire] OneSoul: AWESOME!
[11:27] [Xfire] OneSoul: checking logs
[11:30] [Xfire] OneSoul: Really? The logs don't show a logoff.
[11:30] [Xfire] OneSoul: To us, you're still connected to Xfire.
[11:31] XxMrAdamxX: hmm It constantly saided "Disconnected" but then "Reconnected"
[11:32] [Xfire] OneSoul: That doesn't make sense. Why would you get Disconnected messages, but your login state at the server wouldn't change.
[11:32] XxMrAdamxX: I am not sure.
[11:32] [Xfire] OneSoul: I'm literally monitoring the server logs in realtime for your username.
[11:32] [Xfire] OneSoul: Okay, let's do this.
[11:33] [Xfire] OneSoul: Please logoff Xfire, then login.
[11:33] <This user is now online>
[11:33] [Xfire] OneSoul: Okay. Good result.
[11:33] [Xfire] OneSoul: [May 19 2010 09:33:19] User::Disconnect()/2 logoff trixtar16 (7300589) after 39353 seconds from 72.202.139.110
[11:33] [Xfire] OneSoul: [May 19 2010 09:33:24] User::Connect()/2 login trixtar16 (7300589) from 72.202.139.110 connect=active
[11:34] [Xfire] OneSoul: *sigh*. What changed?
[11:34] [Xfire] OneSoul: You weren't playing games last Thursday, but were getting disconnected all the time.
[11:34] [Xfire] OneSoul: What were you doing?
[11:35] [Xfire] OneSoul: Anything using lots of internet bandwidth? Xbox360, bittorrent, Netflix movie streaming?
[11:35] XxMrAdamxX: Uh trying to think.
[11:35] XxMrAdamxX: Brb shortly possibly 15mins.. Going thru logs but im grabbing a bte to eat
[11:35] [Xfire] OneSoul: ok
[11:37] [Xfire] OneSoul: Do you have any roommates or family on the same internet access? You're in Kansas on cox.net residential service.
[11:46] [Xfire] OneSoul: Is your PC wired or wireless to your internet access?
[11:57] XxMrAdamxX: wired and sometimes wireless
[11:57] XxMrAdamxX: mostly wireless
[11:58] [Xfire] OneSoul: Okay, that's key.
[11:59] [Xfire] OneSoul: Were there any new wireless devices or changes last THursday? iphone, droid, Wii?
[11:59] XxMrAdamxX: I hooked my 360 up but it wasnt wireless
[11:59] [Xfire] OneSoul: You had 180 disconnections between midnight and 7am Pacific last Thursday.
[12:00] XxMrAdamxX: then no... I wouldnt have been on the 360 then.
[12:01] [Xfire] OneSoul: Do you have any roommates or family on the same internet access?
[12:01] XxMrAdamxX: Family. My sister.
[12:01] XxMrAdamxX: But she uses a Mac.. and doesnt download anything
[12:01] [Xfire] OneSoul: So not likely the culprit.
[12:01] [Xfire] OneSoul: I suspect a bug in Xfire.
[12:02] [Xfire] OneSoul: (client)
[12:02] [Xfire] OneSoul: Hey! Can you check your Windows event logs to see if you rebooted on 5/13?
[12:02] [Xfire] OneSoul: hmm
[12:03] [Xfire] OneSoul: That's probably a red herring.
[12:03] [Xfire] OneSoul: [May 13 2010 06:59:31] User::Disconnect()/2 logoff trixtar16 (7300589) after 106 seconds from 72.202.139.110
[May 13 2010 06:59:55] User::Connect()/2 login trixtar16 (7300589) from 72.202.139.110 connect=passive
[May 13 2010 07:00:59] User::Disconnect()/2 logoff trixtar16 (7300589) after 64 seconds from 72.202.139.110
[May 13 2010 07:01:16] User::Connect()/2 login trixtar16 (7300589) from 72.202.139.110 connect=active
[May 13 2010 17:28:16] User::Disconnect()/2 logoff trixtar16 (7300589) after 37620 seconds from 72.202.139.110
[May 13 2010 19:12:13] User::Connect()/2 login trixtar16 (7300589) from 72.202.139.110 connect=active
[12:03] [Xfire] OneSoul: See that last active login at 7:01:16am?
[12:03] [Xfire] OneSoul: You were stable for HOURS after that.
[12:03] [Xfire] OneSoul: Something changed at 7am Pacific on 5/13.
[12:03] [Xfire] OneSoul: What timezone is Kansas?
[12:03] XxMrAdamxX: -6
[12:04] [Xfire] OneSoul: Central? Really?
[12:04] [Xfire] OneSoul: Or is it a state with those really funky daylight savings time rules?
[12:04] XxMrAdamxX: Yes
[12:04] [Xfire] OneSoul: So something changed at 9am your time on 5/13.
[12:05] XxMrAdamxX: Its 12:04pm right now.. We do the CDT crap
[12:05] [Xfire] OneSoul: When do you, your sister/family leave for school/work?
[12:05] [Xfire] OneSoul: Anyone at 9am?
[12:05] [Xfire] OneSoul: Or just prior, like turning off a PC or laptop?
[12:05] XxMrAdamxX: the 13th I defragged my system
[12:06] [Xfire] OneSoul: When was the defrag running?
[12:06] [Xfire] OneSoul: That could use a little CPU but mostly disk i/o. SHouldn't effect Xfire.
[12:06] XxMrAdamxX: early morning on the 13th..
[12:06] XxMrAdamxX: i have errors as well
[12:06] XxMrAdamxX: The VSS service is shutting down due to idle timeout.
[12:06] [Xfire] OneSoul: VSS?
[12:06] [Xfire] OneSoul: XP, Vista, 7?
[12:07] XxMrAdamxX: 7
[12:07] [Xfire] OneSoul: http://technet.microsoft.com/en-us/library/cc734545%28WS.10%29.aspx
[12:07] [Xfire] OneSoul: http://technet.microsoft.com/en-us/library/cc734518%28WS.10%29.aspx
[12:08] [Xfire] OneSoul: What is the timestamp for VSS shutting down?
[12:08] [Xfire] OneSoul: Please update your game rig: http://www.xfire.com/game_rig/
[12:09] <Requesting file transfer. Waiting for response>
[12:09] <Uploading file Event Viewer.png>
[12:09] <Completed uploading file Event Viewer.png >
[12:10] XxMrAdamxX: done
[12:11] [Xfire] OneSoul: What are those "System Restore" events?
[12:11] XxMrAdamxX: I have NO idea.. I wasnt up at that time
[12:12] [Xfire] OneSoul: You were still having passive logins during that time, so your desktop, including Xfire was clearly still running.
[12:12] [Xfire] OneSoul: What is the application hang on 5/12 5:30pm?
[12:12] [Xfire] OneSoul: I bet it's Xfire.
[12:13] [Xfire] OneSoul: checking logs for 5/12
[12:13] XxMrAdamxX: Yeah its xfire
[12:13] [Xfire] OneSoul: AWESOME!
[12:13] [Xfire] OneSoul: Can you copy and paste the event details?
[12:14] XxMrAdamxX: The program xfire.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
[12:15] [Xfire] OneSoul: version 0.0.0.0? Wierd.
[12:17] [Xfire] OneSoul: Can you get the problem history in the Action Center control panel?
[12:18] XxMrAdamxX: No its not letting me
[12:19] [Xfire] OneSoul: are you a local admin?
[12:19] XxMrAdamxX: Yeah
[12:21] [Xfire] OneSoul: That problem history information could solve a potentially huge bug in Xfire.
[12:23] XxMrAdamxX: Am I not the only one expierencing it?
[12:25] [Xfire] OneSoul: You're not the only one.
[12:26] [Xfire] OneSoul: Few users are as technical as you.
[12:27] [Xfire] OneSoul: Also, this bug is rare for individual users (you had it 6 days ago and not since), but with 300,000 users connected, we see 1% of them passively reconnecting.
[12:27] [Xfire] OneSoul: That indicates a problem.