CF Support System a Joke?

RoflStompt · May 2010

Ok. My main Account got Stolen a few weeks ago. I sent a Support ticket in asking for the information back...and I got it...The account ended up being stolen again that very same day. I'm not going to get into any detail because you can clearly see how it happened in the screen shots that I will provide. I then went on CF's IRC to ask for help...The first time I went on Mod Rex told me to send another support ticket explaining what happened and to ask to get my security answer and email changed. So I followed his advice, this is what transpired(please read the screenshots from bottom to top according to dates):

You can see at one point Support tells me that I traded/shared the account (which is a lie)...and then later threatens to have the account and any accounts associated with said account banned (I'm assuming that means the account I used to send the support Ticket)
So after a few days support finally asks me what I want the information changed to...I tell them and to my surprise...the support ticket gets closed...with nothing changed. Later I went on IRC again to ask what they thought happened and got this:

The only one who was really willing to help me was Giggletron...but his only advice to me was to send in another support ticket...

Discuss...PS: thank you again Giggletron...for trying to help.

twinkledaddy · May 2010

LOL.

OH z8, your customer support is GREAT.

Honestly, this is embarrassing on z8's part.

Giggletron · May 2010

well like i said it needs to go back through support if it hasnt been solved

twinkledaddy · May 2010

[MOD]Giggletron wrote: »

well like i said it needs to go back through support if it hasnt been solved

Obviously supported enough, but ok.

EyeHatePeople · May 2010

Call they're numb-ber

416-444-4832
ext 16

iAmWh0 · May 2010

I thought it was clear that didn't z8 stopped caring?

MassaMunzta · May 2010

[MOD]Giggletron wrote: »

well like i said it needs to go back through support if it hasnt been solved

WTH you became a mod?
WAHH

theHI · May 2010

MASSACARE wrote: »

WTH you became a mod?
WAHH

There's a sticky on it....

[Greycloak] · May 2010

The IRC channel is not for customer/technical support. It's there so that people can discuss the game. Giggletron is right though, all customer support requests must be handled through the ticket system. You can try stopping by the IRC channel during the week and I can see if I can get Saidin's attention for you.

Unfortunately, in the long run account security is your responsibility. You allowed someone access to your computer and put your account in jeopardy.

RoflStompt · May 2010

[MOD]Greycloak wrote: »

The IRC channel is not for customer/technical support. It's there so that people can discuss the game. Giggletron is right though, all customer support requests must be handled through the ticket system. You can try stopping by the IRC channel during the week and I can see if I can get Saidin's attention for you.

Unfortunately, in the long run account security is your responsibility. You allowed someone access to your computer and put your account in jeopardy.

I mainly went on IRC to find Saidin to see if he can help...but Giggletron was nice enough to try and help me out, and I know I'm the one to blame for letting the guy get a hold of my account information...but isn't it z8games job to help the community out...I mean we do pay the bills...all accounts are z8games property and we are all just renting them out.

RoflStompt · May 2010

[MOD]Giggletron wrote: »

well like i said it needs to go back through support if it hasnt been solved

Why did you remove the Screen shot of Adam...?!?!?

CF Support System a Joke?

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