12 Days of Christmas event is over...... for me
This might be the saddest Christmas I'll be having...
-please do not post ticket screenshots-
Last week I purchased some gift items from Amazon, but by mistake I added 2 of the same item to my cart and checked out. Only after the item was dispatched after three hours and I received the message on my phone, then I realized that I had done a mistake. I contacted their costumer support and told them my problem and asked them to cancel shipping of one item of the two. But they said that since the items were dispatched and they were probably in the same package, it would be impossible to cancel one out of the two, but they said that they'll refund the money that I paid for the duplicate item, and I'll get to keep the duplicate item too, for free. If only the staff for crossfire support were like this...
-please do not post ticket screenshots-
Last week I purchased some gift items from Amazon, but by mistake I added 2 of the same item to my cart and checked out. Only after the item was dispatched after three hours and I received the message on my phone, then I realized that I had done a mistake. I contacted their costumer support and told them my problem and asked them to cancel shipping of one item of the two. But they said that since the items were dispatched and they were probably in the same package, it would be impossible to cancel one out of the two, but they said that they'll refund the money that I paid for the duplicate item, and I'll get to keep the duplicate item too, for free. If only the staff for crossfire support were like this...
Comments
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if u didn't finish reqs thats not their fault... Same happened to me for triton ribbon and I'm stil very sad cuz of it and can't get over it ..
Actually they didn't post those requirements in the original post that they made. They only updated the original post with those requirements rules after many hours and posts of people asking if there were any rules. I spent too much time trying to finish those FFA games, so it's not like I went lazy and didn't even try. So who's fault it actually is, may I ask? Secondly, I noticed this with the Winter Wonderland and Joy to the Ranks events too, I would play 10 complete games of ranked and then wait for 2 hours for the tracker to update, only to find it showing 8 games. Then instead of playing 2 more games I would wait a couple more hours only to confirm that it still is showing 8 games. Then I would go ingame and play 4 or 5 more games to make sure at least 2 of them counted.I'm sorry for you..
You should play more games than required and check the tracker if at least 15 of them counted.
You can still get some EP tho
That's what I actually did, I played more than 18 games in the least to make sure that I complete the event. The sad thing about FFA is that you can't check them in games played, games won and games lost tabs when closing the game. -
wow feels bad for you bro , since it's a new released ribbon and everyone wanna own it , but it's all your fault you can blame nobody , they made the event and you had the full time to complete those 15 FFA games , keep playing till you get 20 and check tracker before you go bed if it says 18 or something and you believe that you've done 20 then its in their logs will be 20 , sometimes the tracker is bugged. so my advice for you to keep doing the other tasks aswell and maybe with the FFA games the tracker was bugged and in their logs its 15, then you will be illegible for ribbon!
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RoadToMajor wrote: »wow feels bad for you bro , since it's a new released ribbon and everyone wanna own it , but it's all your fault you can blame nobody , they made the event and you had the full time to complete those 15 FFA games , keep playing till you get 20 and check tracker before you go bed if it says 18 or something and you believe that you've done 20 then its in their logs will be 20 , sometimes the tracker is bugged. so my advice for you to keep doing the other tasks aswell and maybe with the FFA games the tracker was bugged and in their logs its 15, then you will be illegible for ribbon!
They confirmed that I was not on the list of players the completed the task on that day. Guess I'll just have to take some time off from this game. Playing further for this event would be of no use now. -
I started to have those rules as default from now on for every event.
Also i count those games with a simple tally counter on my phone
.....
....but there is also the classic method too paper and pen xD
But yes is still sad...happened to my brother too in the previous event and he didn't had screenshots to send
the proof to the support while i told him make screenshots every day and keep them until you get the rewards but of course he didn't.
Then the same day he saw that he won the headset raffle and he stopped to QQ.
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Actually they didn't post those requirements in the original post that they made. They only updated the original post with those requirements rules after many hours and posts of people asking if there were any rules. I spent too much time trying to finish those FFA games, so it's not like I went lazy and didn't even try. So who's fault it actually is, may I ask? Secondly, I noticed this with the Winter Wonderland and Joy to the Ranks events too, I would play 10 complete games of ranked and then wait for 2 hours for the tracker to update, only to find it showing 8 games. Then instead of playing 2 more games I would wait a couple more hours only to confirm that it still is showing 8 games. Then I would go ingame and play 4 or 5 more games to make sure at least 2 of them counted.
That's what I actually did, I played more than 18 games in the least to make sure that I complete the event. The sad thing about FFA is that you can't check them in games played, games won and games lost tabs when closing the game.
Bcs tracker didn't update last 2 games .. And u should've checked post multiple times when there is event.. Try that in the future tho -
oSasuke*** wrote: »Yeah I even told my clan m8 that, I didn't see the requirements also until hours later so I can side with you on that part. But we did we have plenty of time to finish it.
Yes we did have plenty of time, but with this thread I'm neither raging nor complaining. I know it's my fault that I should have not gone to sleep until I saw the tracker update with 15 completed games. It's just that it's not like I did not even try to do the tasks like everybody else who completed that day's task. I made this thread and posted the Amazon example only to show that costumer support staff don't always have to be so strict with every little matter, they don't have to be apathetic every time with every matter they come across, like the guy from Amazon support, who could have easily said that it was your mistake that you ordered 2 of the same item and we can't do anything for you now. I was actually hoping beyond the hope that they would actually let this go and mark that day as completed for my account, just for the sake of my effort that I actually put into it. But oh well.. -
I know it's my fault that I should have not gone to sleep until I saw the tracker update with 15 completed games.
This is why I'm starting to do events early in the afternoon, then check in the evening if all is completed.
Also screenshotting the tracker and my EP everyday for proof in case support says I didn't complete.... -
I see where you're coming from. Allow me to be the devil's advocate however: I think the issue here is that anyone with a similar situation as yours could potentially get a refund from Amazon and keep the item. For example, I once bought 5 items and thought one of the items didn't arrive. Well, it did, I was just blind. Without question, Amazon sent me a replacement. They consistently treat all customers the same.
However, if Crossfire support suddenly gave you credit for a requirement that their system does not show as completed, are they now to give *everyone* that comes to them with a similar issue a credit because of "effort"? Unfortunately, the answer is they shouldn't. You were honest about your efforts, but others would seek to abuse this. So in order to be "fair", Crossfire puts down their foot and says no one gets credit unless their system shows the requirements have been met. (Okay, I know someone is going to quote me and say, "but their system is [insert critique here]", but that's not my point here.)
Anyway, I am sorry to hear that not all of your games counted and hope you won't hold it against me for giving my thoughts
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RiceTurtle wrote: »I see where you're coming from. Allow me to be the devil's advocate however: I think the issue here is that anyone with a similar situation as yours could potentially get a refund from Amazon and keep the item. For example, I once bought 5 items and thought one of the items didn't arrive. Well, it did, I was just blind. Without question, Amazon sent me a replacement. They consistently treat all customers the same.
However, if Crossfire support suddenly gave you credit for a requirement that their system does not show as completed, are they now to give *everyone* that comes to them with a similar issue a credit because of "effort"? Unfortunately, the answer is they shouldn't. You were honest about your efforts, but others would seek to abuse this. So in order to be "fair", Crossfire puts down their foot and says no one gets credit unless their system shows the requirements have been met. (Okay, I know someone is going to quote me and say, "but their system is [insert critique here]", but that's not my point here.)
Anyway, I am sorry to hear that not all of your games counted and hope you won't hold it against me for giving my thoughts
Actually people do abuse Amazon's refund service a lot. I've read that people order stuff and tell the support that they didn't receive the item and so they get their money back and get the item as well. But I don't see Amazon support acting as apathetic robots to everyone because of this. They helped me as I genuinely needed their help and that's what makes them the best online store in the world. How many of the 'Crossfire support is the best in the world' threads have you read lately?
Secondly I did not ask to reverse a ban or something of that sort, and yes I do believe that they should give everyone who ask for their help in situations like this, that are considered of extremely minor nature. I would say, one happy costumer who wants to stay around only because of the generous nature of the people running these things is a lot more valuable to any business than a hundreds of disgruntled costumers leaving due to bad experience with staff. Lastly I do believe that if it was someone who spent thousands of dollars per month on this game, the reply of the staff would have been much more inclined towards the liking of that particular costumer, at least in a matter so small as this. -
Actually people do abuse Amazon's refund service a lot. I've read that people order stuff and tell the support that they didn't receive the item and so they get their money back and get the item as well. But I don't see Amazon support acting as apathetic robots to everyone because of this. They helped me as I genuinely needed their help and that's what makes them the best online store in the world. How many of the 'Crossfire support is the best in the world' threads have you read lately?
Secondly I did not ask to reverse a ban or something of that sort, and yes I do believe that they should give everyone who ask for their help in situations like this, that are considered of extremely minor nature. I would say, one happy costumer who wants to stay around only because of the generous nature of the people running these things is a lot more valuable to any business than a hundreds of disgruntled costumers leaving due to bad experience with staff. Lastly I do believe that if it was someone who spent thousands of dollars per month on this game, the reply of the staff would have been much more inclined towards the liking of that particular costumer, at least in a matter so small as this.
Just to clarify, my point wasn't whether people abuse Amazon's refund service or not. The point is that Amazon will refund everyone and Crossfire will honor their system's log for everyone; from that perspective, there is no discrimination. Anyway, my view is just a different and contentious point of view from yours (hence, devil's advocate), so thanks for your thoughts and replies. We can definitely discuss further, but my lunch break is just about over so I will have to end my post here -
RiceTurtle wrote: »Just to clarify, my point wasn't whether people abuse Amazon's refund service or not. The point is that Amazon will refund everyone and Crossfire will honor their system's log for everyone; from that perspective, there is no discrimination. Anyway, my view is just a different and contentious point of view from yours (hence, devil's advocate), so thanks for your thoughts and replies. We can definitely discuss further, but my lunch break is just about over so I will have to end my post here
That was not your point, neither it was my point to tell you that it was your point. I used it as an example when comparing two different costumer supports. It may seem rude to you but the points and statements you're making are irrelevant to the topic, as are they baseless. I had incidents like these in past when people like [GM]Odeeb and [GM]Castiel used to look over the support department as well as managing the game. Their replies used to be helpful and generous, like they really cared about the fact that not every time you have to act like an apathetic robot. I would screenshots of those tickets that I had with them but they'll be deleted so I won't bother. -
That was not your point, neither it was my point to tell you that it was your point. I used it as an example when comparing two different costumer supports. It may seem rude to you but the points and statements you're making are irrelevant to the topic, as are they baseless. I had incidents like these in past when people like [GM]Odeeb and [GM]Castiel used to look over the support department as well as managing the game. Their replies used to be helpful and generous, like they really cared about the fact that not every time you have to act like an apathetic robot. I would screenshots of those tickets that I had with them but they'll be deleted so I won't bother.
As I mentioned, my comments were to shed light from a different point of view. However, if you find them irrelevant, there's no reason for me to think it rude. No worries, you want the focus of the thread to stay in a certain direction so I'll conclude my thoughts here.
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