X-Trap Error 550

dfsihhi23ds2

Hello, I have a problem whan I try to launch the game, I get error from X-trap and my game closes. (Code Field: "08-0400-00000000-550", along with the message: "Some functions of the operating system has been corrupted. Please, close any program which is affecting game client and restart the system"). Please help if someone else has this problem, and btw I started the game and I had no other program running, not even my antivirus (because I closed it).

one_9

Can you please upload a screenshot of the xtrap error?

Here is a rough guide on how to capture images on the computer:
http://forum.z8games.com/showthread.php?p=3939272#post3939272

dfsihhi23ds2

http://imgur.com/5gdC1U1

dfsihhi23ds2

The problem is that I can't see the program that conflicts with the game I took a fast print screen cuz that message closes pretty fast

one_9

What programs are you running in the background? Can you post an screenshot of your process list in task manager AT THE TIME you get the Xtrap error?

dfsihhi23ds2

and btw thanks for trying to help me :P

Youk_Fou

hmm seems pretty clean instead of hkcmd *..* ... same issue with almost same settings ... try to turn off defender

ur os? win7?

probably it's bitdefender ...

dfsihhi23ds2

Well I forgot to exit BitDefender. But my antivirus isn't the issue here, because I tryed launching the game without it and same error appeard.


And btw > "hkcmd.exe" is Intel's "extreme" grahics hot key interceptor. If you never use the Intel hotkeys, you can go to Control Panel > Intel Extreme Graphics > Hot Keys and turn them off. http://www.neuber.com/taskmanager/process/hkcmd.exe.html
Get more detailed information about hkcmd.exe and all other running background processes with Security Task Manager.

one_9

Instead of trying to close Bitdefender every time, why not add Crossfire to it's exception's list?

What is conhost.exe, or what program is running with that?
What is S-Bar.exe?
& unsecapp.exe?
& igfx Tray module?
& nvxdsync.exe?

I'm not asking you to close anything at this point, just to know what you're running to see if possibly that may be causing the conflict.

dfsihhi23ds2

Crossfire is at exception's list but to be sure it does not affect I exit my antivirus
Conhost.exe is from windows 7 from what I've read from google, S-bar is an app for my laptop, unsecapp is again from windows (googled it), nvxdsync is from Nvidia, igfx Tray This process implements the system tray icon associated with the drivers for the Intel 81x series graphics chipset. You can use this icon to change various graphics chip settings, such as display resolution or color depth, and configure your graphics controller as well. It is possible to perform the same functions via the Control Panel, so keeping this icon active is purely optional.

Youk_Fou

well i was right ... did fix it for me -.-"
uninstalled bitdefender ... yeah exception list didn't help ...

best security suite ever ... -.-"

xtrap need to fix it.

one_9

How are you "exiting" the antivirus?

What is Cinema ProII "Contoler" lmao. What kind of program is that?

dfsihhi23ds2

Cinema ProII is another app for my laptop, exit I mean quit and remove from task msnger

Youk_Fou

just uninstall defender ... restart ... and voila ... 6mb ram usage on idle *..*

P.S before u uninstall send the message with issue via xtrap popup ...

thx in advance

dfsihhi23ds2

Thanks for advice Youk_Fou but I won't uninstall my antivirus..waiting for another solution I guess or maybe an update of the game to make it compatible with this type of antivirus system.

Youk_Fou

hmmm u can reinstall it when it not working ... just for ur own sake ... and confirmation

well when there is nothing to confirm ... why they would try to fix it ?

dfsihhi23ds2

Yea u have a point there..don't know if they realy care about my problem

one_9

dfsihhi23ds2 wrote: »

Yea u have a point there..don't know if they realy care about my problem

It's the weekend man... the GMs don't work on the weekend.

Have you recently updated your computer with windows updates or updates to your drivers? Perhaps that may be causing the problem.

dfsihhi23ds2

I have updates on off and drivers are all up to date..But the imporant updates are up to date also from windows

dfsihhi23ds2

I instaled the game with no firewall and no antivirus and still the same error..and I ended all the possible programs from task manager and still get the same error..I'm so disapointed

KillaTheCN

click show all processes ^^. about 50 of those processes are windows operating system needed files or updates that have installed junk . Best advice is get CCleaner and disable your start up programs (look online to see what they are first), try gamebooster as well it will close some of the ones you cant disable cause their not startup files/apps.

dfsihhi23ds2

KillaTheCN thanks for advice, I'll try with CCleaner