Buying ZP and e-mail problem

Hi guys, so today I made a new account so I could buy ZP since i lost all information pertaining my old account.

the problem is that when I fill in all the slots with my info and click on continue, after 8 seconds it says on the sit "Card transaction void... E-mail does not match" even though it's the e-mail of my bank and new account. It's really irritating me.