i changed my password but crossfire doesn't acept it

masterlkill

Hello admin Z8games I would ask you to give me the password for the account Dragowar as I changed her but I dont remember my secret question ... I do not remember but I can provide the email is giannicola1994@hotmail.it and if you want I can give you the screen where is my account and I can tell you some names that I like as friends RaYwAr Noobishh Don-Toni ...you can also control the ip and you will see that it is correct.... the nick name in game is TotoUCurt...i've sent to you the ticket but i didn't get an answer .. thanks for your cooperation Yours .. regards

Saidin

Your best bet is to send a support request on this.

Since it seems there might be a few people with this problem we will look into the pw change functionality to see if there are any issues going on.

zdssqdds

I have the same problem,
I have change my password yesterday...

[GM]Sadin, the support always sends an automatic message...
=> "For security purposes, we will need additional information. If you can give us info such as your registered e-mail address, the answer to your secret question (), it would help us.

It would help us prove that you are truly the owner of the account. Thanks."

I also, i don't remember my secret question.
I have give my ancient ID login, ID forum, ancient password and my IP !
The support always send me 1 automatic answer...

masterlkill

how do they control the answer of the support ticket zdsszdds?

Saidin

Giving as much information to the support ticket system is the best way to avoid an auto answer.

In this particular case, you did not provide an email or the answer to the security question.

The security question is put in place so that users can retrieve their accounts if something happens to them or they are unable to access their accounts. The purpose of that question is to provide additional proof that you are the original account holder.

If you do not have an answer to the security question then there won't be enough information provided to prove you are who you say you are. And you will likely not get your account back.

zdssqdds

They have send this message always:
"For security purposes, we will need additional information. If you can give us info such as your registered e-mail address, the answer to your secret question (), it would help us."

masterlkill

I have given my friends list, an image in which the game with my account and also my email .. not enough?

zdssqdds

I can send all my "save" and you replay ??

zdssqdds

I think that there is a problem in your waiters you could prove for us please? ='(

masterlkill

I have given my friends list, an image in which the game with my account and also my email .. not enough? how do they control the answer of the support ticket zdsszdds?

zdssqdds

I come from changing other one of my count me the same word of the similar pass and it during!!!!!!!!!! it there path 13 characters !!!!! GM CHECK PLEASE !!!!!!!

zdssqdds

masterlkill wrote: »

I have given my friends list, an image in which the game with my account and also my email .. not enough? how do they control the answer of the support ticket zdsszdds?

=> http://crossfire.z8games.com/contactus.aspx
Click in "contact history"

GM TRY, create a new account and change your password for 13caracters and you see !!!!!!!!!

masterlkill

For security purposes, we will need additional information. If you can give us info such as your account id, the registered e-mail address, the answer to your secret question (), it would help us.

It would help us prove that you are truly the owner of the account. Thanks.

GM please I have all the evidence that the character is mine! secret question I do not remember but I can give you everything you want .. I also have witnesses!
I told you the my password...this is one problem of web dont us!!!!

zdssqdds

It's OK FOR MEEEEEEEE!!!!The maximum of character in the password it is 12!!!

masterlkill

pls help GM