3 Suggestions

mCPN

1. Make a "call" option so that we don't have to wait for a long reply with a support ticket.
2. Reporting players - make the report faster
3. Account administration - Have full rights to their accounts, whether the account is flagged as "sharing".

ManInMotion

1. The reason it can take a while for support to get back to you is that they're usually flooded with reports. Having a call option would be inefficient. Also, a replay of the match would need to be sent anyway so having a call feature would be redundant.

2. In what way? Care to elaborate?

3. Read the Terms of Use/Conditions which you signed before you registered...

Here's a snippet

"Ownership
For all games, properties, titles, and services operating under Z8Games, including but not limited to and without limitation; user accounts, game/computer code, game items/objects, characters, character names, character profile information, clans/guilds and their names, game replays/recordings, art, game assets, music, visual effects, documentation, story, game sounds, chat room transcripts, or anything else provided by our services and games are owned by Z8Games and/or its respective developers and partners. These Games and Services are protected by Canadian and international laws, and may contain certain licensed materials in which Z8Games's licensors may enforce their rights in the event of any violation of this Agreement."

Z8 Games own your account so if it's flagged as sharing they can close it if they think it's necessary.

MrHostility

ManInMotion wrote: »

1. The reason it can take a while for support to get back to you is that they're usually flooded with reports. Having a call option would be inefficient. Also, a replay of the match would need to be sent anyway so having a call feature would be redundant.

2. In what way? Care to elaborate?

3. Read the Terms of Use/Conditions which you signed before you registered...

Here's a snippet

"Ownership
For all games, properties, titles, and services operating under Z8Games, including but not limited to and without limitation; user accounts, game/computer code, game items/objects, characters, character names, character profile information, clans/guilds and their names, game replays/recordings, art, game assets, music, visual effects, documentation, story, game sounds, chat room transcripts, or anything else provided by our services and games are owned by Z8Games and/or its respective developers and partners. These Games and Services are protected by Canadian and international laws, and may contain certain licensed materials in which Z8Games's licensors may enforce their rights in the event of any violation of this Agreement."

Z8 Games own your account so if it's flagged as sharing they can close it if they think it's necessary.

So Z8Games owns our accounts but won't refund the ZP lost if the account was "hacked" makes sense!

VATAV

H0ST1LITY wrote: »

So Z8Games owns our accounts but won't refund the ZP lost if the account was "hacked" makes sense!

Technically, we Donate the money to Z8 and they put ZP on the account connected to the donation. Z8 owns the account and everything on it, we just got permission to play on it. Also, hacked accounts are almost always hacked because of something the user did; so it is very unlikely that it was Z8's fault that a account got hacked. Why should they refund something they are both not enforced to refund and wasn't caused by anything they did?

TCLQwerty

One word.. ''Patients''...