CrossFire Support — Forum

How Can an Account Get Stolen With 2FA Enabled and No Email Notification?

Shadei — Sat, 16 May 2026 14:16:15 +0000

How is it possible for an account to get stolen, password changed, email changed, and even bypass 2FA without the original owner receiving a single notification email?

ve submitted multiple recovery requests over the years and provided

First registered email
Original IGN/Login ID
ZP billing and transaction proof
Redeem codes
Old screenshots/photos

But support keeps giving generic replies because I don’t fully remember the exact creation date of an account made over 10 years ago.

I’m honestly asking: what more can an old player provide to prove ownership?

Connection Issue: Failed to Connect to Host Server in CrossFire West

SirCrowLey35 — Tue, 21 Apr 2026 21:39:55 +0000

Hi everyone,

I’ve been having an issue in CrossFire West for about a month now. Whenever I try to join a room, I get the error: “Failed to connect to Host server.”

The strange thing is that everything was working perfectly before, and I didn’t change anything on my setup. I’ve already tried restarting my modem, reinstalling the game, disabling firewall, and I’m not using any VPN—but the problem still persists.

Is anyone else experiencing the same issue recently? If you had this problem before, how did you fix it?

Any help would be appreciated. Thanks!

Problem with payment

Bradley228 — Mon, 11 May 2026 00:26:57 +0000

I bought ZP for $8.99. After entering the details, an error appeared, but the money was deducted from my card. However, the ZP were not credited to my account. Where can I contact support and how can this be resolved? I have bank records confirming successful authorization of the transaction. Please help me with this problem.

Changing my Email adress

zjlpjljljjhj — Thu, 16 Apr 2026 02:37:57 +0000

so basically i got my acc as a birthday gift in 2010 -2011, from a known person [ REMOVED ] was his name before he quit the game 3 years ago and he is my Uncle and he gave me that acc cause little me wanted to play with him and he made me that acc
He posted videos like Forum Rooms where he played with the Community [ not relevant - removed ]

The Problem i have now is that i opened 4 tickets already where they told me that some Answers dont match

And [ REMOVED ] also doenst remember what he put in there and he forgot his Email Password thats linked to my acc bc little me didnt have a email 16 years ago

And now i cant verify my Email adress and cant change it

Is there a way i can contact someone who doenst give me a copy paste awnser

Account recovery

Sir0xZ — Tue, 14 Apr 2026 18:56:55 +0000

Hello, good day. A few months ago, my computer was hacked, and I managed to prevent my Gmail login credentials, saved credit cards, and gaming accounts from falling into the wrong hands at the last minute. I think they copied my account information from my email login details. With the help of the support team, I managed to recover my Crossfire account once. I have a question. Is there a limit to how many times I can recover my account? Or can I change the personal information associated with my account? I would really appreciate it if you could answer.

A phrase within the game contradicts Islamic teachings.

ghjgkjgh — Sun, 12 Apr 2026 07:17:56 +0000

Hello, I'm a Muslim player from Egypt. I saw a message in the game during training mode: after finishing training, if you get a high headshot rate You writed "Headshot god" This statement is reprehensible and contradicts my religion and the religion of many players because they are Muslims. Because you described the player as a god, and this is completely unacceptable, I urge you to change this wording quickly and for my message to reach the game administrators. If you keep this phrase, you risk losing a large number of players whom you cannot do without.

Problem while launching the game

digimon001 — Wed, 08 Apr 2026 22:12:35 +0000

Hello,

I am experiencing an issue with launching CrossFire and would appreciate your assistance.

When I open patcher_cf and click the "PLAY" button, I receive the following error messages:
- Patcher Error
- "Failed to execute game client"

I have already attempted the following troubleshooting steps without success:
- Running the patcher as Administrator
- Restarting and fully shutting down my PC
- Completely uninstalling and reinstalling the game
- Disabling my antivirus software
- Adding the game as an exception in my firewall
- Making changes in version.ini file (file is as it should be)

None of the above resolved the issue. Could you please advise on any further steps I can take to fix this problem?

I have Windows 11

Thank you for your time and support.

Best regards

Hak users and not banned players

Kadidze — Mon, 23 Mar 2026 20:06:11 +0000

why players are using hack and not banned yet ? The mostly Rank match's are destroyed and impossible to play because of players use hack. continuously reported but none of players are banned why .?

your client is old version. Re-install the latest game client

quickshot097 — Wed, 21 Oct 2009 11:29:03 +0000

i downloaded this from the cross fire website so how isnt it latest game version? it doesent even go to a patcher to update?

Bonus lost

vladlen222 — Fri, 06 Mar 2026 19:14:05 +0000

Good afternoon, I haven't received my bonus for my first deposit of the month.

Request to change account email address - Login ID:

eslamsfena — Thu, 05 Mar 2026 07:41:54 +0000

Dear Crossfire Support Team,

I am writing to request assistance in changing the email address associated with my Crossfire account. Unfortunately, I no longer have access to my current registered email address (REMOVED)which prevents me from changing it through the standard account settings.
Below are my account details for verification:

Forum Name: eslamsfena

I would like to update my account with a new email address that I can access. Please let me know the necessary steps or any additional information you require from me to verify my ownership of the account and proceed with this update.

Thank you for your time and assistance.

Best regards,

[Badr]

A direct question for the administration!

vladlen222 — Mon, 23 Feb 2026 13:12:17 +0000

Good afternoon, why aren't the tickets working? I am giving a report on a player who is playing with cheats, he has not been banned for more than 2 weeks and there are a lot of such tickets, are you somehow going to ban players who play with cheats?? In 7 consecutive matches, I met 7 cheaters in a row and 7 different cheaters, are you going to fix this? Or is it already a dead game? And you don't care about the players? Why should ordinary players suffer? I like this game and this server, but I don't like the fact that the administration doesn't do anything to stop cheaters from playing. I really hope that you will start fixing this situation in a very, very short time. This post is a cry from the heart and my frayed nerves. HEEEEELLLPPPP!!!!!w

how i can buy ak-47-angel ( Infinity Weapon )..?

{C}oach — Wed, 27 Mar 2024 13:41:34 +0000

i'm already own much of zp to be ready for purchase it

Thanks.

Settings not saving

Karabakh0 — Thu, 12 Feb 2026 10:55:22 +0000

Hi everyone , im changing my resolution settings in game but its not saving. Also its not saving anything im changing . How can i solve this problem?

Hello I'm a player from Russia, and I'm having the "failed to connect to host server" issue.

JexNane — Thu, 05 Feb 2026 14:36:51 +0000

Hello, I'm a player from Russia, and I'm having the "failed to connect to host server" issue. Is there a solution? Our lousy government, along with Roskomnadzor, constantly blocks things, so maybe that's the problem. But I really want to play this game. Thanks in advance.

Endless loading.

88rvL — Fri, 16 Jan 2026 16:00:54 +0000

I can't write to technical support; the page keeps loading endlessly. How can I contact technical support?

#ErrorFire2026#ErrorFire#Error#85%...#Error...

Account was stolen and CrossFire Support won't help.

Sogeking2019 — Tue, 08 Sep 2020 12:22:23 +0000

Simply put, my main account was stolen (even though I kept my information safe). The person who stole it could even change my email without me authorizing it.

Before you people start criticizing, I have been playing since 2010. I never shared my account, I regularly changed passwords, I know that I can't share my info, and I DIDN'T. However, someone managed to get my info and steal my damn account.

I went to Support and provided TONS of information to prove full ownership of my account. Their response?:

"Hello,

Thank you for contacting Z8Games Support Center.

The registered email address on any Z8Games account can only be changed once every 90 days. As the email address on this account has been changed in the past 90 days, we kindly ask you to submit a new request after this duration has ended.

If your account was compromised since the last email change through the support center, you will need to wait until this duration ended as well.

We thank you for your understanding and we apologize for any inconvenience this may have caused you.

Regards,

[GM]Sharingn"

This is something that surely people must know. So, basically, the person who stole my account can keep changing the email every 90 days and I WON'T RECOVER MY ACCOUNT, ever, due to CrossFire's dumb policies regarding account recovery. Hell, I don't even know the exact date because I didn't play for several days until I discovered I was stolen.

I literally have ALL INFORMATION TO PROVE OWNERSHIP. I have been purchasing ZP since 2015 and I have more than 15 VIP guns. I have screenshots, payment info, original creation email, even the email when I transferred my account from CF ES to CF NA.

I am literally begging CF to let me recover my account. I sent the ticket three times and I received the same copy-pasted reply. Didn't even bother to edit it.

Please, CF, hear me out and provide actual help. I tried reaching you through social media and NO REPLY whatsover.

Endless mistakes in the game.

88rvL — Sat, 03 Jan 2026 14:55:14 +0000

Dear developers.

Please tell me when the game crashes will stop. I click start match, the game loads 85% and I get kicked out of the room, it's unbearable.

It's fine if I'm the only one, but many players face similar errors. My region is Russia, but this error occurs in many regions.

Please fix the game, thank you!

failed to connect to server

Clover_21 — Thu, 25 Dec 2025 18:22:03 +0000

When I launch the game, I get this error in the main menu, then after clicking "Continue," I'm kicked out of the game. What should I do?

Hello i can but from one card

vladutdragoi — Sun, 14 Dec 2025 04:00:50 +0000

Hello i can but from one card

Are the servers experiencing bugs?

abanoubpop11 — Fri, 12 Dec 2025 00:23:47 +0000

Hello, I'm a North American gamer and I often play on European servers with a ping of 103 ms. It's great, the latency is practically imperceptible. I've been playing on European servers for three years and everything worked perfectly. But recently, when I join a European game, my ping reaches 240 ping, sometimes even 2000 ping. I've restarted my router; the problem isn't with my computer because its configuration far exceeds the game's requirements, and I've never encountered this problem before. The servers have a bug?

MY COMPONENTS: RTX-5070 Ti-Ryzen 7 7800 X3D - Power Supply 1200w ASUS ROG- MotherBoard ASUS ROG

Old CrossFire Accounts

hmoking — Sat, 15 Feb 2025 14:11:23 +0000

As an old player of Crossfire I don't remember my account-linked email (not this account another one), and uploading a ticked requires data including the email and creation time, I already charged my email with ZP points, so I need a solution for that loop, I'm the owner of the account and I can proof it with many ways if just the admin at least has a chat with me.

I made a raffle and my gun did not arrive.

PoleStars — Tue, 09 Dec 2025 11:18:52 +0000

Hello, I made a raffle on 9.12.2025 at 14:00, but 3 of my weapons were not transferred to my account. I request your help.

Urgent Request for Clarification Regarding Account Closure

francoza — Wed, 10 Dec 2025 00:19:59 +0000

Dear CrossFire Support Team,

I hope you are doing well.

I am contacting you regarding the sudden closure of my account. I want to express my deep disappointment—not because I oppose fair rules or anti-cheat systems, but because this decision was made without providing any clear explanation or evidence.

I have been a committed player and have spent a significant amount of money on this account over time, supporting the game with trust and loyalty. It is very frustrating to see a dedicated player treated so easily and to lose access to an account without a transparent reason.

What concerns me most is that I have not received any details clarifying:

What specific violation was committed?
When did it occur?
What evidence supports this decision?

Leaving a player in complete uncertainty damages trust between the community and the company and makes any player feel that their account could be taken away at any moment without justification.

Therefore, I respectfully request one of the following:

Please restore my account if this was a mistake or an automated error.
or
Provide a clear report explaining the exact violation and the evidence used to close my account.

I would appreciate your serious attention to this matter. Maintaining player trust is essential for the strength and long-term success of the game.

Player Name : !Franco?

Profile : https://crossfire.z8games.com/profile/27411242

Game crashes when i join game error code 31_10

zavierone — Thu, 11 Oct 2018 14:48:45 +0000

Everytime i join a game the game crashes and i get error code 31_10. The game was working well last night. I've already uninstalled, manually deleted from program files and used ccleaner. downloaded the game again and installed.

what now??? nothing has changed on my computer since i used it last.

Why haven't I seen my equipment in my game account even a day after I bought the Black Friday game g

CNCCTV — Sun, 30 Nov 2025 16:12:19 +0000

Why haven't I seen my equipment in my game account even a day after I bought the Black Friday game gift pack?

Grave games event items not available

awcmon — Mon, 03 Nov 2025 19:56:31 +0000

i completed all the tasks for grave games event but did not get any of the crates or ribbons

Problem logging into the server

morstar — Fri, 24 Oct 2025 19:54:03 +0000

Every time I try to enter Silver or the room, it keeps loading and doesn't do anything. It just tells me I'm entering.

Network connection error (1033_10136)

yHope2Win_ — Sat, 07 Nov 2020 13:27:41 +0000

Hello,
I started getting this problem since about 2 days ago when I tried to join a normal room, I've reinstalled the game and changed wifi's but the Error doens't go away.
Video showing what's happening (not my video): https://www.youtube.com/watch?v=VlORx6K6KWo

Haven't found any solutions yet so Im trying the forum.
I await help,
yHope2Win_

Account administration

01228969744 — Fri, 01 May 2020 20:09:15 +0000

Hey. can someone from the support talk with me i need help recovering my account
when i send a ticket they need to provide the right data which i dont remember fully so they just auto reply that I should provide more data I just need someone from the staff to contact me i can prove i'm the owner but i just can't get someone to talk to