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  1. #1
    Join Date
    Dec 1969
    Location
    Smilegate West
    Posts
    401

    Default Failed to connect to server

    Attention Mercenaries,

    Many of you reported that you receive an error during playing CrossFire or when logging in similar to this:


    • Please be aware that does not effect all of the players of a specific region or Internet Service Provider.


    • It is not an issue we can solve from our end, but we monitor the situation closely.


    • Most of the time the issue gets solved by itself but you can try a few steps of troubleshooting that might solve the issue for you.


    • Even if the issue returns after it was solved, you can try again to solve it.



    1. Check the Firmware of your Router/Modem.
    • If the last update was a very long time ago, please check if you can get an update.
    • If you Firmware was updated very recently, you might have received a faulty update, and want to try to roll back the Firmware to a previous update.
    • For instruction to find this, please check the manual of your Router/Modem or check for a manual online.


    2. Opening ports: In order to allow information from the internet or an online game to reach your computer, you might need to open a port through your Windows Firewall.
    • To open a specific port, use the following steps:


    1. Click on the Windows Key + R on your keyboard
    2. In the Run window that will appear, type firewall.cpl and hit Enter
    3. Click on Advanced Settings on the left menu (You might need Administrative permission)
    4. You can either follow the instructions on the screen, or use the following guide: http://www.mytecbits.com/microsoft/w...ows-8-firewall
    5. You will need to open 6 different ports for CrossFire. The details for these ports are listed below:

    - Name: Crossfire1 – Port: 13008 – Protocol: TCP
    - Name: Crossfire2 – Port: 13008 – Protocol: UDP
    - Name: Xtrap1 – Port: 10009 – Protocol: TCP
    - Name: Xtrap2 – Port: 16666 – Protocol: TCP
    - Name: Xtrap3 – Port: 10009 – Protocol: UDP
    - Name: Xtrap4 – Port: 16666 – Protocol: UDP

    • If you are using an internet router, most likely it will have a separate Firewall. Since there are many different manufacturers, we are unable to provide a one guide for all of them. Please consult with your router manufacturer’s guide, or visit http://portforward.com to find instructions of how to forward the above mentioned ports.

    3. Flush and register DNS. Please try following instructions:
    For Windows 7 or 8:

    1. Hold down the Windows key and press R. (This will open the Run dialogue.)
    2. Type cmd and press Enter. (This will open a command prompt.)
    3. Type ipconfig /flushdns and press Enter.
    4. Type ipconfig /registerdns and press Enter.
    5. Type ipconfig /release and press Enter.
    6. Turn off your Modem/Router and wait 5 minutes
    7. Turn your Modem/Router back on, wait until it booted completely
    8. Back on your PC, type ipconfig /renew and press Enter.
    9. Type netsh winsock reset and press Enter.
    10. Reboot your computer.

    4. If this didn't solve the issue, please send us a support ticket and provide us with the following information:
    - Error Message (Screenshot)
    - Issue Start Date
    - Your Location: City/State/Country
    - Your ISP (Internet Service Provider)
    - IP Address
    - Operating System (Ex: Windows 7 64-Bit)
    - Specific Channels and Servers you cannot connect to
    - DxDiag File http://windows.microsoft.com/en-ca/w...iagnostic-tool (Please try zipping up the file using a .zip or . rar program, and upload that file with your reply.)

    We thank you for your patience and understanding.

    - CrossFire Support Team

  2. #2
    Join Date
    Dec 1969
    Posts
    0

    Default

    - Error Message (Screenshot)
    http://i.imgur.com/BK0fKwm.png
    - Issue Start Date : 19-1-2016
    - Your Location: City/State/Country
    sidy salem / kfs / egypt
    - Your ISP (Internet Service Provider) Link Dsl
    - IP Address : 82.201.242.220
    - Operating System (Ex: Windows 7 64-Bit) xp , windows 7 and Windows 8.1
    - Specific Channels and Servers you cannot connect to All servers appear this issue
    Last edited by Saysoo; 25-01-16 at 05:24 PM.

  3. #3
    Join Date
    Dec 1969
    Posts
    1

    Default CAnn't connect channel

    Error Message http://imgur.com/a/I9fOl
    game don't login just stay in this pages
    - Issue Start Date: 23/1/2016
    - Your Location: Tanta / Egypt
    - Your ISP (Internet Service Provider) TeData
    - IP Address : 41.44.17.177
    - Operating System ( Windows 8.1 32-Bit)
    - Specific Channels and Servers you cannot connect to All Servers and Channels
    -DxDiag : https://drive.google.com/file/d/0B-f...ew?usp=sharing

  4. #4
    Join Date
    Dec 1969
    Posts
    0

    Default

    GM Celestine help me get my account pls get stolen 2016-01-26 wen i check it at that morning it dent let me login wen i try to change the passwork with my email still dent work plss help me get it back IGN name in game (Malinao) i sendallot of ticket on z8game i still got no words from my account pls

  5. #5
    Join Date
    Dec 1969
    Location
    Planet No 13 in Tenture to the left of the Big Dipper
    Posts
    1,265

    Default

    3 min ago after 20 min of ZM at the last round...



    Last edited by brodiki1; 28-03-16 at 10:04 AM.
    A serious face is not yet an indication of intellect. All the stupid things in the world are done with exactly that expression. Smile, gentlemen, smile! (c)

    my IGN: *Brodimets*

  6. #6
    Join Date
    Dec 1969
    Posts
    59

    Default

    i have error ( filed to connect to host server )

  7. #7
    Join Date
    Dec 1969
    Location
    Canada
    Posts
    2,739

    Default

    Quote Originally Posted by mahmoudes View Post
    i have error ( filed to connect to host server )
    Fill the list ya 7bb...



    - Error Message (Screenshot)
    - Issue Start Date
    - Your Location: City/State/Country
    - Your ISP (Internet Service Provider)
    - IP Address
    - Operating System (Ex: Windows 7 64-Bit)
    - Specific Channels and Servers you cannot connect to
    - DxDiag File http://windows.microsoft.com/en-ca/w...iagnostic-tool (Please try zipping up the file using a .zip or . rar program, and upload that file with your reply.)
    Last edited by IGetHigh96; 26-04-16 at 11:35 PM.

  8. #8
    Join Date
    Apr 2016
    Posts
    0

    Default

    Thanks for the guide. It helped a lot!

  9. #9
    Join Date
    Apr 2016
    Posts
    0

    Default

    Thank's!

  10. #10
    Join Date
    Dec 1969
    Posts
    433

    Default

    Quote Originally Posted by Saysoo View Post
    - Error Message (Screenshot)
    http://i.imgur.com/BK0fKwm.png
    - Issue Start Date : 19-1-2016
    - Your Location: City/State/Country
    sidy salem / kfs / egypt
    - Your ISP (Internet Service Provider) Link Dsl
    - IP Address : 82.201.242.220
    - Operating System (Ex: Windows 7 64-Bit) xp , windows 7 and Windows 8.1
    - Specific Channels and Servers you cannot connect to All servers appear this issue
    Don't post your ip here , someone will attack it , might already done so lel

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