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  • [CONNECTION ERRORS] Failed to connect to server

    Attention Mercenaries,

    Many of you reported that you receive an error during playing CrossFire or when logging in similar to this:

    • Please be aware that does not effect all of the players of a specific region or Internet Service Provider.

    • It is not an issue we can solve from our end, but we monitor the situation closely.

    • Most of the time the issue gets solved by itself but you can try a few steps of troubleshooting that might solve the issue for you.

    • Even if the issue returns after it was solved, you can try again to solve it.



    1. Check the Firmware of your Router/Modem.
    • If the last update was a very long time ago, please check if you can get an update.
    • If you Firmware was updated very recently, you might have received a faulty update, and want to try to roll back the Firmware to a previous update.
    • For instruction to find this, please check the manual of your Router/Modem or check for a manual online.


    2. Opening ports: In order to allow information from the internet or an online game to reach your computer, you might need to open a port through your Windows Firewall.
    • To open a specific port, use the following steps:

    1. Click on the Windows Key + R on your keyboard
    2. In the Run window that will appear, type firewall.cpl and hit Enter
    3. Click on Advanced Settings on the left menu (You might need Administrative permission)
    4. You can either follow the instructions on the screen, or use the following guide: http://www.mytecbits.com/microsoft/w...ows-8-firewall
    5. You will need to open 6 different ports for CrossFire. The details for these ports are listed below:
    - Name: Crossfire1 – Port: 13008 – Protocol: TCP
    - Name: Crossfire2 – Port: 13008 – Protocol: UDP
    - Name: Xtrap1 – Port: 10009 – Protocol: TCP
    - Name: Xtrap2 – Port: 16666 – Protocol: TCP
    - Name: Xtrap3 – Port: 10009 – Protocol: UDP
    - Name: Xtrap4 – Port: 16666 – Protocol: UDP
    • If you are using an internet router, most likely it will have a separate Firewall. Since there are many different manufacturers, we are unable to provide a one guide for all of them. Please consult with your router manufacturer’s guide, or visit http://portforward.com to find instructions of how to forward the above mentioned ports.

    3. Flush and register DNS. Please try following instructions:
    For Windows 7 or 8:
    1. Hold down the Windows key and press R. (This will open the Run dialogue.)
    2. Type cmd and press Enter. (This will open a command prompt.)
    3. Type ipconfig /flushdns and press Enter.
    4. Type ipconfig /registerdns and press Enter.
    5. Type ipconfig /release and press Enter.
    6. Turn off your Modem/Router and wait 5 minutes
    7. Turn your Modem/Router back on, wait until it booted completely
    8. Back on your PC, type ipconfig /renew and press Enter.
    9. Type netsh winsock reset and press Enter.
    10. Reboot your computer.

    4. If this didn't solve the issue, please send us a support ticket and provide us with the following information:
    - Error Message (Screenshot)
    - Issue Start Date
    - Your Location: City/State/Country
    - Your ISP (Internet Service Provider)
    - IP Address
    - Operating System (Ex: Windows 7 64-Bit)
    - Specific Channels and Servers you cannot connect to
    - DxDiag File http://windows.microsoft.com/en-ca/w...iagnostic-tool (Please try zipping up the file using a .zip or . rar program, and upload that file with your reply.)

    We thank you for your patience and understanding.

    - CrossFire Support Team



  • #2
    - Error Message (Screenshot)
    http://i.imgur.com/BK0fKwm.png
    - Issue Start Date : 19-1-2016
    - Your Location: City/State/Country
    sidy salem / kfs / egypt
    - Your ISP (Internet Service Provider) Link Dsl
    - IP Address : 82.201.242.220
    - Operating System (Ex: Windows 7 64-Bit) xp , windows 7 and Windows 8.1
    - Specific Channels and Servers you cannot connect to All servers appear this issue
    Last edited by Saysoo; 25-01-16, 05:24 PM.

    Comment


    • #3
      CAnn't connect channel

      Error Message http://imgur.com/a/I9fOl
      game don't login just stay in this pages
      - Issue Start Date: 23/1/2016
      - Your Location: Tanta / Egypt
      - Your ISP (Internet Service Provider) TeData
      - IP Address : 41.44.17.177
      - Operating System ( Windows 8.1 32-Bit)
      - Specific Channels and Servers you cannot connect to All Servers and Channels
      -DxDiag : https://drive.google.com/file/d/0B-f...ew?usp=sharing

      Comment


      • #4
        GM Celestine help me get my account pls get stolen 2016-01-26 wen i check it at that morning it dent let me login wen i try to change the passwork with my email still dent work plss help me get it back IGN name in game (Malinao) i sendallot of ticket on z8game i still got no words from my account pls

        Comment


        • #5
          3 min ago after 20 min of ZM at the last round...



          Last edited by brodiki1; 28-03-16, 10:04 AM.
          A serious face is not yet an indication of intellect. All the stupid things in the world are done with exactly that expression. Smile, gentlemen, smile! (c)

          my IGN: *Brodimets*

          Comment


          • #6
            i have error ( filed to connect to host server )

            Comment


            • #7
              Originally posted by mahmoudes View Post
              i have error ( filed to connect to host server )
              Fill the list ya 7bb...



              - Error Message (Screenshot)
              - Issue Start Date
              - Your Location: City/State/Country
              - Your ISP (Internet Service Provider)
              - IP Address
              - Operating System (Ex: Windows 7 64-Bit)
              - Specific Channels and Servers you cannot connect to
              - DxDiag File http://windows.microsoft.com/en-ca/w...iagnostic-tool (Please try zipping up the file using a .zip or . rar program, and upload that file with your reply.)
              Last edited by IGetHigh96; 26-04-16, 11:35 PM.

              Comment


              • #8
                Thanks for the guide. It helped a lot!

                Comment


                • #9
                  Thank's!

                  Comment


                  • #10
                    Originally posted by Saysoo View Post
                    - Error Message (Screenshot)
                    http://i.imgur.com/BK0fKwm.png
                    - Issue Start Date : 19-1-2016
                    - Your Location: City/State/Country
                    sidy salem / kfs / egypt
                    - Your ISP (Internet Service Provider) Link Dsl
                    - IP Address : 82.201.242.220
                    - Operating System (Ex: Windows 7 64-Bit) xp , windows 7 and Windows 8.1
                    - Specific Channels and Servers you cannot connect to All servers appear this issue
                    Don't post your ip here , someone will attack it , might already done so lel

                    Comment


                    • #11
                      same thing Failed to Connect to Host Server for me. It started happening yesterday it usually don't happen to me since i began playing until these last 2 days. Pls fix

                      Issue Start Date- May 5, 2016
                      Your Location: City/State/Country- San Diego/CA
                      Your ISP (Internet Service Provider)- Gowifi
                      Operating System- Windows 10 64-Bit

                      Like I said it started happening in these last 2 days idk why it must be your servers pls fix before beast axe comes out because I want to play smoothly and have fun. Thanks!

                      Comment


                      • #12
                        Error Message > http://imgur.com/a/CZtm4
                        Issue Start Date > 08/10/16
                        Your Location> Chihuahua/Chihuahua/Mexico
                        Your ISSP> IZZI
                        IP Address> removed
                        Operating System> Windows 10 64 Bit
                        Specific Channles and Servers you cannot connect to> I cannot even login
                        Last edited by [MOD]Moe; 10-08-16, 08:17 PM.

                        Comment


                        • #13
                          Originally posted by Alv3rgon View Post
                          Error Message > http://imgur.com/a/CZtm4
                          Issue Start Date > 08/10/16
                          Your Location> Chihuahua/Chihuahua/Mexico
                          Your ISSP> IZZI
                          IP Address> removed
                          Operating System> Windows 10 64 Bit
                          Specific Channles and Servers you cannot connect to> I cannot even login
                          The game ran into some issues. Please use this thread for updates or questions. http://forum.z8games.com/showthread....-server-issues
                          Last edited by [MOD]Moe; 10-08-16, 08:17 PM.
                          Clan: EscapeArtist

                          Comment


                          • #14
                            I am still getting the failed to connect to server message now

                            Comment


                            • #15
                              Originally posted by PZEDDDDDDDDD View Post
                              I am still getting the failed to connect to server message now
                              u get the same message because the login server is down. Cf is having server issues and the GM's are working on a solution.
                              Sig by [GM]Cinder

                              Guys

                              What if there IS a permanent weapon in GM crates
                              but it's just a really REALLY low chance?
                              Reacher. - A perm kanadian nade
                              [MOD]Bunni - Ka-nade-ian
                              Reacher. - or a pasta fork meele Pistol that has a kat skin and has a fishy smell maybe?
                              [MOD]Bunni - It smells so bad you can smell it through the internet

                              Comment

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